Computer Freezes/Locks at welcome screen or desktop

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Make it sure that the PSU is working properly. If it is failing to supply adequate power, all those may happen.

    Also dismantle the PC. Clean the inside. Clean all the fan grills, air vents so that it can blow the hot air out effectively. Demove/re-seat all the ports ... SATA, power, RAM, GPU. Clean the edges of SATA and power cables and RAMs.

    Seatool for dos: SeaTools | Seagate download

    • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark
      My Computer


  2. Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       #12

    I am not sure how to test the PSU for proper functionality. Do you mean by using some type of volt meter?

    The PC is clean, side door is open, all wires/connections/terminals are clean and properly secured, and all fans (5x 120mm Antec Tricool) are on the hi setting.

    Seatool ended with a "pass" rating (see below)

    The Furmark program ran for about 1hr and 15min (burn in mode) when I ended it (see below)

    Just to cover my bases, I have replaced the HD Sata Cable.

    The ram was tested with Memtest86+ overnight for at least 10 passes per stick, with no errors at the time (late last month when the freezes started occuring)
      My Computer

  3.    #13

    Boot into the BIOS, and then post the values for the 3.3V, 5V and 12V rails.

    Have you performed a scan with Windows Defender Offline and Anti-rootkit utility TDSSKiller?
      My Computer


  4. Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       #14

    TDSS killer found nothing suspicious. Windows Defender was unable to locate anything during the quick or full system scan.

    My bios shows the following voltages:
    Vcore ~ 1.484V
    DDR3 1.5v ~ 1.484V
    +3.3V ~ 3.344V
    +12V ~ 12.112V

    I did not see a 5V rail in the bios
      My Computer

  5.    #15

    Okay good, and your voltages seem fine to me :)

    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

       Information
      My Computer


  6. Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       #16

    I hope this is good news - the computer produced a BSOD almost immediately after loading the desktop. Please find the crash files attached.
      My Computer

  7.    #17

    Code:
    BugCheck C9, {228, fffff8800775b5c0, fffff98016c2ac60, 0}
    
    Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for danew.sys
    Probably caused by : danew.sys ( danew+5c0 )
    The Pending field was set for the current IRP, however, the driver did not mark the IRP as pending, which can cause the operating system to hang.

    Code:
    4: kd> !irp fffff98016c2ac60
    Irp is active with 10 stacks 8 is current (= 0xfffff98016c2af28)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0 10 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 fffffa800f7c9050 00000000 fffff8000335feb0-fffff98016c2ae98    
    	      fffffa800f7c9050: Could not read device object or _DEVICE_OBJECT not found
    	nt!IovpInternalCompletionTrap
    			Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 fffff9800fd96e00 00000000 fffff8000335feb0-fffff98016c2aee0    
    	      fffff9800fd96e00: Could not read device object or _DEVICE_OBJECT not found
    	nt!IovpInternalCompletionTrap
    			Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 fffff98016cd4e00 00000000 fffff8800775b5c0-fffff98016c20f10    
    	      fffff98016cd4e00: Could not read device object or _DEVICE_OBJECT not found
    	danew
    			Args: 00000000 00000000 00000000 00000000
    >[  f, 0]   0 e0 fffff98016c20dc0 00000000 fffff8000335feb0-fffff98016c2af70 Success Error Cancel 
    	      fffff98016c20dc0: Could not read device object or _DEVICE_OBJECT not found
    	nt!IovpInternalCompletionTrap
    			Args: fffff98016fc6f60 00000000 00220003 00000000
     [  f, 0]   0 e0 fffff9800ac2ce00 00000000 fffff880077609c8-fffff98016fc6f60 Success Error Cancel 
    	      fffff9800ac2ce00: Could not read device object or _DEVICE_OBJECT not found
    	hidusb!HumReadCompletion
    			Args: fffff98016fc6f60 00000000 00220003 00000000
     [  f, 0]   0 e0 fffff98016d64b30 00000000 fffff880047a69f8-fffff98016d64ca0 Success Error Cancel 
    	      fffff98016d64b30: Could not read device object or _DEVICE_OBJECT not found
    	HIDCLASS!HidpInterruptReadComplete
    			Args: 00000008 00000000 000b000b 00000000

    Code:
    4: kd> lmvm danew
    start             end                 module name
    fffff880`0775b000 fffff880`0775df00   danew      (no symbols)           
        Loaded symbol image file: danew.sys
        Image path: \SystemRoot\system32\drivers\danew.sys
        Image name: danew.sys
        Timestamp:        Tue Mar 23 08:37:33 2010 (4BA87DCD)
        CheckSum:         0000D71C
        ImageSize:        00002F00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your DeathAdder Mouse driver seems to be causing problems, please update the driver from here - Razer Support
      My Computer


  8. Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       #18

    Thank you again for all the help on this issue Arc and BlueRobot. Updating the mouse drivers and removing CoreTemp have resolved the errors.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    You are welcome :)
    And Kudos to my friend x BlueRobot
      My Computer

  10.    #20

    Glad to be able to help, and thanks Archie :)
      My Computer


 
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