BSOD caused by ntoskrnl.exe

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  1. Posts : 15,026
    Windows 10 Home 64Bit
       #11

    Please uninstall Sunbelt Personal Firewall driver/Sunbelt Software with Revo as instructed.

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\slicksax\SF_09-08-2013\080913-102430-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Machine Name:
    Kernel base = 0xfffff800`03404000 PsLoadedModuleList = 0xfffff800`03640e70
    Debug session time: Fri Aug  9 20:38:52.252 2013 (UTC + 6:00)
    System Uptime: 0 days 0:05:33.469
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 2, 8, 0}
    
    *** WARNING: Unable to verify timestamp for SbFw.sys
    *** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
    Probably caused by : SbFw.sys ( SbFw+a7b1 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036ab0e0
    GetUlongFromAddress: unable to read from fffff800036ab198
     0000000000000000 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    PROCESS_NAME:  networx.exe
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    TRAP_FRAME:  fffff80000ba2b50 -- (.trap 0xfffff80000ba2b50)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa800bfbf6a0 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000000 rsp=fffff80000ba2ce8 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=fffff800035eeca0
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    00000000`00000000 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003472de9 to fffff80003473880
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    00000000`00000000 ??              ???
    
    STACK_TEXT:  
    fffff800`00ba2ce8 fffff880`03f3c7b1 : fffffa80`0bfb9b00 ffffffff`ffffffff 00000000`00000004 00000000`00000004 : 0x0
    fffff800`00ba2cf0 fffffa80`0bfb9b00 : ffffffff`ffffffff 00000000`00000004 00000000`00000004 fffffa80`00000000 : SbFw+0xa7b1
    fffff800`00ba2cf8 ffffffff`ffffffff : 00000000`00000004 00000000`00000004 fffffa80`00000000 00000000`00000000 : 0xfffffa80`0bfb9b00
    fffff800`00ba2d00 00000000`00000004 : 00000000`00000004 fffffa80`00000000 00000000`00000000 fffffa80`00000004 : 0xffffffff`ffffffff
    fffff800`00ba2d08 00000000`00000004 : fffffa80`00000000 00000000`00000000 fffffa80`00000004 00000000`00000000 : 0x4
    fffff800`00ba2d10 fffffa80`00000000 : 00000000`00000000 fffffa80`00000004 00000000`00000000 fffff880`03f3c6f0 : 0x4
    fffff800`00ba2d18 00000000`00000000 : fffffa80`00000004 00000000`00000000 fffff880`03f3c6f0 00000000`00000004 : 0xfffffa80`00000000
    
    
    STACK_COMMAND:  .trap 0xfffff80000ba2b50 ; kb
    
    FOLLOWUP_IP: 
    SbFw+a7b1
    fffff880`03f3c7b1 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  SbFw+a7b1
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: SbFw
    
    IMAGE_NAME:  SbFw.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4eef215b
    
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_SbFw+a7b1
    
    BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_SbFw+a7b1
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm SbFw
    start             end                 module name
    fffff880`03f32000 fffff880`03f98000   SbFw     T (no symbols)           
        Loaded symbol image file: SbFw.sys
        Image path: \SystemRoot\system32\drivers\SbFw.sys
        Image name: SbFw.sys
        Timestamp:        Mon Dec 19 17:34:51 2011 (4EEF215B)
        CheckSum:         0004A1AD
        ImageSize:        00066000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  2. Posts : 9
    Windows 7 Home Premium 64-bit
    Thread Starter
       #12

    Speccy
    -see attached screenshot
    -I am in Safe Mode w/ Networking right now to prevent crashes will I work. I don't know if this is why Speccy has not been able to run properly
    Attachment 280611

    HWMonitor
    -see attached screenshot
    Attachment 280612
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #13

    Okay. Have you uninstalled sunbelt?
      My Computer


  4. Posts : 9
    Windows 7 Home Premium 64-bit
    Thread Starter
       #14

    Revo cannot find any Sunbelt software
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #15

    Can you find it in control panel, add remove programs?
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64-bit
    Thread Starter
       #16

    Sorry, I should I have said I tried that too. I also tried Start --> Search and that didn't turn up any "sunbelt" either
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #17

    Okay, please go for the clean install then.

    The steps are here:
    Clean Reinstall - Factory OEM Windows 7
      My Computer


  8. Posts : 14
    Windows XP 32 bit
       #18

    Hi,

    I am Chetan Savade from Symantec Technical Support team.

    By looking at thread conversion it seems you are using multiple Antivirus and trying to solve your issue.

    From Symantec side I would like to say not to install more than one antivirus at a time. If you installed multiple antivirus it may drain your resources, may caused conflict within two antivirues.

    As long as using the latest version of SEP (SEP 11 RU7 MP3 or SEP 12.1 RU3) there shouldn't be any issue related to BSOD.

    Is it possible for you to repair Operating System?

    Regards,
    Chetan Savade
      My Computer


  9. Posts : 5
    Windows 7 x64 ultimate
       #19

    Help bsod ntokernel


    Guys please help, it comes with freezing in random situations
    sometimes it happens more oftenly sometime not
    but i ran hdd scan no bad sector was found
    can you please let me know how can i fix this mistake? here take my dump files

    Ihave Asus p5e motherboard,1tb sata seagate, nod 32, windows 7 x64 ultiamte, 550ti nvidia geforce, 4gb ram
      My Computer


  10. Posts : 9
    Windows 7 Home Premium 64-bit
    Thread Starter
       #20

    @ koolkat77 - I did a reinstall Saturday and everything seems to be back to normal. I made sure to only install MSE and MWB free and I won't allow IT to mess with it again as this was the first time ever having BSOD . Again, I'll wait the full week to make sure nothing else happens.

    @ Chetan - Well I was only running Microsoft Security Essentials, but due to compliance rules the IT guy installed Symantec which ended up causing the problem. I completely wiped and reinstalled Win 7 and everything seems to be fine now using MSE and MalwareBytes
      My Computer


 
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