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Windows 7: BSOD and spotanious powerloss when playing SWTOR

09 Aug 2013   #11
x BlueRobot


I can't see any problems, please follow the other steps and fill out your System Specifications fully with:

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

My System SpecsSystem Spec
09 Aug 2013   #12

Windows 7 Professional


I didn't even get to play the game. It bluescreened while i was updating my CP, so here is the recent dump.!626

And the file has been attached.
My System SpecsSystem Spec
09 Aug 2013   #13

Windows 7 Professional

And i have updated my system info as well.
My System SpecsSystem Spec

09 Aug 2013   #14
x BlueRobot


BugCheck 101, {19, 0, fffff880030f9180, 6}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Have you managed to update those drivers and remove the program?

I would also upload the Kernel Memory dump again, it will located within this directory:

My System SpecsSystem Spec
09 Aug 2013   #15

Windows 7 Professional

I have followed your advice to the letter, and the link is to the last memory dump.

Tell me what info you need and i'll try and get it for you.

...and MANY thanks for trying to help out.
My System SpecsSystem Spec
09 Aug 2013   #16
x BlueRobot


Just follow this again -

You will need to upload and configure a Kernel Memory dump, in order to fully debug a Stop 0x101, once a Kernel Memory dump has been configured, then upload the file to a free file sharing site such as Skydrive and Dropbox. Place the file within the Public folder of your account, and then post the URL to the file in your next post.
Welcome :)

It should already be configured so you just need to upload it again, but it will be new dump file with the same file as before.
My System SpecsSystem Spec
10 Aug 2013   #17

Windows 7 Professional

Latest BSOD this morning. I have noticed that since i updated the Nvidia drivers, the BSOD are more frequent.

File and link added.

It is a kernel dump, so it should have all thats needed.!627

I hope these will be helpful.
My System SpecsSystem Spec
10 Aug 2013   #18
x BlueRobot


BugCheck 101, {19, 0, fffff880030f9180, 6}

*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
0: kd> !prcb 6
PRCB for Processor 6 at fffff880030f9180:
Current IRQL -- 0
Threads--  Current fffffa8009774660 Next fffffa800d175750 Idle fffff880031040c0
Processor Index 6 Number (0, 6) GroupSetMember 40
Interrupt Count -- 0006e0e9
Times -- Dpc    000000df Interrupt 00000064 
         Kernel 000123a3 User      00001a4b
I've noticed the logical processor which has hung, has changed.

0: kd> ~6
6: kd> k
Child-SP          RetAddr           Call Site
fffff880`03128518 fffff880`056d22bb nt!KiSecondaryClockInterrupt
fffff880`03128548 fffff880`056bee68 Rt64win7+0x1a2bb
fffff880`03128550 fffff880`056bf00a Rt64win7+0x6e68
fffff880`031285b0 fffff880`056be8d9 Rt64win7+0x700a
fffff880`03128600 fffff880`016e0542 Rt64win7+0x68d9
fffff880`03128660 fffff880`0166956d ndis!ndisMiniportDpc+0xe2
fffff880`031286d0 fffff880`016826d8 ndis!ndisQueuedMiniportDpcWorkItem+0xcd
fffff880`03128770 fffff800`0388384c ndis!ndisPeriodicReceivesTimer+0x108
fffff880`031287a0 fffff800`038836e6 nt!KiProcessTimerDpcTable+0x6c
fffff880`03128810 fffff800`038835ce nt!KiProcessExpiredTimerList+0xc6
fffff880`03128e60 fffff800`038833b7 nt!KiTimerExpiration+0x1be
fffff880`03128f00 fffff800`0387bd05 nt!KiRetireDpcList+0x277
fffff880`03128fb0 fffff800`0387bb1c nt!KyRetireDpcList+0x5
fffff880`03393a30 fffff800`038c3b53 nt!KiDispatchInterruptContinue
fffff880`03393a60 fffff800`03883fb8 nt!KiDpcInterruptBypass+0x13
fffff880`03393a70 fffff800`03883a29 nt!KiSecondaryClockInterrupt+0x1a8
fffff880`03393c00 fffff800`03b6283d nt!KiSetTimerEx+0x169
fffff880`03393c90 fffff800`03b16ede nt!ExpWorkerThreadBalanceManager+0x65
fffff880`03393d40 fffff800`03869906 nt!PspSystemThreadStartup+0x5a
fffff880`03393d80 00000000`00000000 nt!KiStartSystemThread+0x16
I believe the logical processor 6, seems to be not responding to the clock interrupts properly, and hence causing problems.

6: kd> !dpcs
CPU Type      KDPC       Function
 0: Normal  : 0xfffffa800bd8e4e8 0xfffff88001656800 ndis!ndisInterruptDpc

 6: Normal  : 0xfffffa800bd8e668 0xfffff88001656800 ndis!ndisInterruptDpc

 7: Normal  : 0xfffffa800b35a0c8 0xfffff88004957e48 nvlddmkm
 7: Normal  : 0xfffff8800316e9e8 0xfffff80003999a70 nt!PpmPerfAction
6: kd> lmvm LGVirHid
start             end                 module name
fffff880`09f32000 fffff880`09f34480   LGVirHid   (no symbols)           
    Loaded symbol image file: LGVirHid.sys
    Image path: \SystemRoot\system32\drivers\LGVirHid.sys
    Image name: LGVirHid.sys
    Timestamp:        Tue Nov 24 01:36:48 2009 (4B0B38B0)
    CheckSum:         00012CDE
    ImageSize:        00002480
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your Logitech Gamepanel Virtual HID driver, since it seems to be very outdated, and may be a possible cause - Logitech Support - Downloads, Manuals, FAQs & More

6: kd> lmvm LGBusEnum
start             end                 module name
fffff880`057fc000 fffff880`057ffd80   LGBusEnum   (no symbols)           
    Loaded symbol image file: LGBusEnum.sys
    Image path: \SystemRoot\system32\drivers\LGBusEnum.sys
    Image name: LGBusEnum.sys
    Timestamp:        Tue Nov 24 01:36:48 2009 (4B0B38B0)
    CheckSum:         0000B99B
    ImageSize:        00003D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Logitech Keyboard driver seems to be very outdated too, it's most likely the same driver package as the above the driver.

6: kd> !irp fffffa800d7c1cc0
Irp is active with 2 stacks 1 is current (= 0xfffffa800d7c1d90)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
>[  f, 0]   0  1 fffffa800e552080 00000000 00000000-00000000    pending
            Args: 00000005 00000000 002a2023 00000000
 [  f, 0]   0 e0 fffffa800e5566c0 00000000 fffff88000c049f8-fffffa800e556830 Success Error Cancel 
           \Driver\LGVirHid    HIDCLASS!HidpInterruptReadComplete
            Args: 00000005 00000000 000b000b 00000000
The driver seems to be pending, and not completing any IRPs.
My System SpecsSystem Spec
10 Aug 2013   #19

Windows 7 Professional

So...To understand correctly.

Its my i7 that is failing?

I have updated the logitech drivers to the latest one.

I am planning to go buy a new PSU as i strongly suspect that the current one isn't supplying the correct current.

What happens is that during game time, at no specific area, or reason, my computer simply powers off.
During normal surfing i can experience the BSOD.

That makes me think that my current PSU, with IS getting old, might have deteriorated to the point that when the graphics card is being "stressed" and drawing more power, the PSU can't deliver.

Am i wrong in my conclusion, or should i give it a go?
My System SpecsSystem Spec
10 Aug 2013   #20
x BlueRobot


I'll get a new PSU, what is the wattage?

eXtreme Power Supply Calculator may be able to give you general outline of what kind of PSU you may need.
My System SpecsSystem Spec

 BSOD and spotanious powerloss when playing SWTOR

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