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Windows 7: BSOD caused by ntoskrnl.exe and random shut downs

08 Aug 2013   #1

Windows 7 Home Basic 64 bit
BSOD caused by ntoskrnl.exe and random shut downs

Hello, i experience bsod with my dell inspiron runs windows 7 home basic 64bit.bluescreenview program indicates it is caused by ntoskrnl.exe.besides from that i also experience random shut downs and i think it's because my computer is quite overheating.i archived my dump files to a rar file, please let me know if i have missed any details and i'd highly appreciate any help because reading other topics about ntoskrnl.exe didn't help me a lot.thank you

My System SpecsSystem Spec
08 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Looks like a bad hard drive.

System Uptime: 17 days 11:59:29.468 17 days eh?

Please back up your stuff before starting diagnostics.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8004da3950, fffffa8004da3c30, fffff80002dd7350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
Upload a screenshot using:
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Quote   Quote: Originally Posted by usasma View Post
If you get further chkdsk errors, then it's time to:
- backup your stuff/data
- ensure that you have your recovery disks on hand
- wipe the hard drive with DBAN or KillDisk (both are free - google for them)
- install Windows while connected to the internet
- install all Windows Updates, then install Service Pack 1, then install all Windows Updates that show up
- check Device Manager for any missing drivers - post back here for advice on locating the latest version
- install a free antivirus (DO NOT install an Internet Security Application)
- DO NOT install any other programs/devices/etc until we're finished testing.
- Run the system and attempt to recreate the problem.
Once done testing feel free to install whatever programs you desire - but keep track of what you install (just in case it messes things up). DO NOT have more than one Antivirus or Firewall operating at the same time!
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
  • For how to upload a screenshot or file, read here
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000006, fffff88000d1c0e9, fffff880062e6778, fffff880062e5fd0}

Probably caused by : hardware_disk

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000006, The exception code that was not handled
Arg2: fffff88000d1c0e9, The address that the exception occurred at
Arg3: fffff880062e6778, Exception Record Address
Arg4: fffff880062e5fd0, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

fffff880`00d1c0e9 66394104        cmp     word ptr [rcx+4],ax

EXCEPTION_RECORD:  fffff880062e6778 -- (.exr 0xfffff880062e6778)
ExceptionAddress: fffff88000d1c0e9 (CI!MinCrypK_GetCertAlgId+0x0000000000000045)
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000000009aa04
   Parameter[2]: 00000000c0000185
Inpage operation failed at 000000000009aa04, due to I/O error 00000000c0000185

CONTEXT:  fffff880062e5fd0 -- (.cxr 0xfffff880062e5fd0)
rax=0000000000000200 rbx=0000000000000000 rcx=000000000009aa00
rdx=0000000000001c50 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000d1c0e9 rsp=fffff880062e69b0 rbp=0000000000000000
 r8=000007fffffeffff  r9=fffff880062e6aa8 r10=0000000000000000
r11=0000000000000000 r12=fffff8a00000bdd0 r13=0000000000000000
r14=0000000000000000 r15=fffff88002f67f40
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffff880`00d1c0e9 66394104        cmp     word ptr [rcx+4],ax ds:002b:00000000`0009aa04=????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000000009aa04

EXCEPTION_PARAMETER3:  00000000c0000185

IO_ERROR: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.


EXCEPTION_STR:  0xc0000006_c0000185

00000000`0009aa04 ??              ???

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware_disk

IMAGE_NAME:  hardware_disk



FAILURE_BUCKET_ID:  X64_0x7E_IMAGE_hardware_disk

BUCKET_ID:  X64_0x7E_IMAGE_hardware_disk

Followup: MachineOwner

My System SpecsSystem Spec

 BSOD caused by ntoskrnl.exe and random shut downs

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