BSOD on desktop start-up

1875steve · 25 Jul 2013

HIya folks, new to the forum.

Im not very computer savvy, and I think ive followed the instructions clearly.

My PC - Acer Aspire x1430 was having the odd, maybe once every few BSOD. At first I didn't know what was going on.

Anyway it started happening mnore frequently, it could happen staright away as soon as my desktop had started, or it could take a few hours.

I was getting two, one said bad_pool_Call and the other somehting about Less_Than_equal

I found a page on the windows website that told me to try Start>control panel>system security>review computer status.

It did say something about a driver for videos, but when i tried to download the file to reinstall the driver it was telling me, it was saying "not compatible with system configuration".

Someone I work with, who claims to know a thing or two about computers told me to try returning the computer to factory settings.

I have done that, but it's still happening.

I was also told to try re installing windows 7, but I either don't have, or never had the disks, so I can't unless I go out and buy it. (which I would if it would definately fix the problem)

Anyway, I have followed the instructions, downloaded the program instructed and ran it.

I don't know if ive done it correctly, but here goes.

If I have done it wrong, I do apologise, as I said, not very computer savvy.

koolkat77 · 25 Jul 2013

Hello and Welcome to the Forum.

Code:

SYMDS64	Fri Apr 26 05:19:47 2013	SYMDS64.SYS
SYMEFA64		Sat Jan 19 06:31:37 2013 	SYMEFA64.SYS
SYMEVENT64x86	Wed Aug 22 11:33:18 2012 	SYMEVENT64x86.SYS
SRTSPX64	Sat Jan 26 03:30:05 2013 	SRTSPX64.SYS
SYMNETS	Wed Apr 10 05:24:13 2013 SYMNETS.SYS
EraserUtilRebootDrv	Wed Aug 01 05:36:50 2012	EraserUtilRebootDrv.sys
BHDrvx64	Tue May 21 02:47:31 2013 	BHDrvx64.sys
EX64		Fri Apr 26 12:08:58 2013 	EX64.SYS
ENG64	Fri Apr 26 12:10:48 2013 	ENG64.SYS
IDSvia64	Wed Aug 29 08:48:40 2012 	IDSvia64.sys

Please remove Norton Internet Security. Use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans with both separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Make scans with -

TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Perform a clean install of the drive below:

Code:

Name       Linksys Wireless-N USB Network Adapter WUSB300N
Product Type	Linksys Wireless-N USB Network Adapter WUSB300N
Driver	c:\windows\system32\drivers\wubs300nx64.sys (1.0.0.4, 332.13 KB (340,096 bytes), 21/07/2013 16:51)

To perform a clean install of a driver, You can follow this tutorial:

How to Clean Left Over Driver Files with Driver Sweeper

Remove the software below with Revo Uninstaller Free:

Code:

Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public

Note

Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

If BSOD's continue, Perform RAM and HDD Diagnostic. Then run Driver verifier.

Upload a screenshot using:

CrystalDiskInfo

For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+

Pay close attention to part 3 of the tutorial "If you have errors"

Tip

Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

BugCheck

Code:

***************************************************************************
BugCheck D1, {fffffa94dded12c8, 2, 0, fffff88001905075}
*** WARNING: Unable to verify timestamp for WUBS300Nx64.sys
Probably caused by : WUBS300Nx64.sys ( WUBS300Nx64+f4a )
lmvm WUBS300Nx64
start             end                 module name
fffff880`06a7e000 fffff880`06ad1080   WUBS300Nx64 T (no symbols)           
    Loaded symbol image file: WUBS300Nx64.sys
    Image path: \SystemRoot\system32\DRIVERS\WUBS300Nx64.sys
    Image name: WUBS300Nx64.sys
    Timestamp:        Fri Jan 19 16:03:00 2007 (45B09754)
***************************************************************************

1875steve · 26 Jul 2013

Thank you very much Koolkat, il give it a go and let you know how I get on.

koolkat77 · 26 Jul 2013

All the best :)

koolkat77 · 07 Aug 2013

Any updates?

1875steve · 09 Aug 2013

Hi Koolkat.

Everything seems to be fine now.

After I did everything you told me too, it was fine for 4 or 5 days, but it again crashed, with the Driver_Less_Than_Equal.

I had a look at my drivers, to see if any needed updated.

quite a few did.

As I worked my way down the list I came across a driver, with a yellow exclamation mark, that id never noticed before.

It was the following:

"Portable Devices: F:\

WPD Filesystem Volume Driver"

It had an error code of 19, saying it had failed, and the registry maybe be damaged.

After a quick search on your forums, I found a thread that said I should Uninstall the driver, and when I rebooted the computer, the system would re install it itself, it did, and ive been about a week free now of crashes.

Do you think this could have been the problem all along??

Anyway thanks so much for your help, it's very much appreciated, have a cyber pint on me.

My friend is also having bluescreen problems, so i've showed him how to download and use the forum program and upload it, im sure he will be in touch.

Only problem is, he does a lot of, ahem, torrent downloading, and I think that's goosed his system.

Anyway, thanks so much again, you deserve a medal for what you do on here.

koolkat77 · 09 Aug 2013

Thanks for the feedback much appreciated :)
Send all ov your friends here, we'll be glad to help them!
Thank you!