First BSOD on Ultrabook Laptop W7


  1. Posts : 5
    Windows 7 Home pRemium
       #1

    First BSOD on Ultrabook Laptop W7


    I was just playing a game which I doubt is optimized correctly but I ran into a BsoD just now.
    Not sure how to address the issue myself since I don't know how to open a dmp file but here goes.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 10d
    BCP1: 000000000000000A
    BCP2: FFFFF80000B9C970
    BCP3: 0000000000000000
    BCP4: FFFFFA8007463E40
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\080913-22651-01.dmp
    C:\Users\Vegas\AppData\Local\Temp\WER-71682-0.sysdata.xml

    I was not able to grab CPU-Z or MSINFO32,
    the link was a misdirect and the msinfo32 always led to some sort of crash with sfdiagnostic tools.
      My Computer

  2.    #2

    Code:
    BugCheck 10D, {a, fffff80000b9c970, 0, fffffa8007463e40}
    
    *** WARNING: Unable to verify timestamp for kbdsim.sys
    *** ERROR: Module load completed but symbols could not be loaded for kbdsim.sys
    Probably caused by : kbdsim.sys ( kbdsim+19df )
    Code:
    Usual causes:  Device driver, Memory
    This bugcheck indicates that a fatal error occurred within the driver, whilst processing a IRP which was queued.

    Code:
    0: kd> lmvm kbdsim
    start             end                 module name
    fffff880`01636000 fffff880`01643000   kbdsim   T (no symbols)           
        Loaded symbol image file: kbdsim.sys
        Image path: \SystemRoot\system32\drivers\kbdsim.sys
        Image name: kbdsim.sys
        Timestamp:        Mon May 16 21:16:57 2011 (4DD18639)
        CheckSum:         0000FEA9
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I'm unsure what the driver is related to, please upload the MSINFO32 file, so I check which program it belongs to:
    1. Start
    2. Type: msinfo32
    3. File, Save
    4. Place the file into a zipped folder
    5. Upload in your next post - Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 5
    Windows 7 Home pRemium
    Thread Starter
       #3

    my msinfo32 crashes when trying to save or export.

    It will attempt to and hang halfway into the load then crash.

    What should I do to get you your information?
      My Computer

  4.    #4

    Open a elevated command prompt, and then type this command:

    Code:
    msinfo32.exe>C:\msinfo32.txt
      My Computer


  5. Posts : 5
    Windows 7 Home pRemium
    Thread Starter
       #5

    Ok that command seems to create the file and open up msinfo32. I still however cannot save or export. The txt file is there but it is completely empty.

    On the other hand, I am almost done copying and pasting everything msinfo32 has into a notepad but it is very difficult to navigate through without the find function.

    I also pinpointed the problem to the display tab in msinfo32. Whenever the loading bar gets there or I click on it msinfo32 will crash.

    I have uploaded what I could organize well enough under notepad.

    The tab for software is not in this list and I am trying to find a way to accurately and cleanly organize what it says.
    Last edited by droppedpjk; 09 Aug 2013 at 18:28. Reason: Uploaded txt file
      My Computer

  6.    #6

    Thanks for the file, I have an idea, load the MSINFO32 file and then type in the kbdsim.sys driver into the search box (Find What), and then copy and paste what the driver links to.
      My Computer


  7. Posts : 5
    Windows 7 Home pRemium
    Thread Starter
       #7

    Wow! I must have bad luck, when I did that msinfo32 crashed.
    I believe anything that queries / checks the display tab will crash my msinfo32.
    I am attempting to search manually. (Which is working out)

    THIS WAS UNDER SYSTEM DRIVERS UNDER THE SOFTWARE TAB.

    NAME: kbdsim
    DESCRIPTION: kbdsim
    FILE: c:\windows\system32\drivers\kbdsim.sys
    TYPE:Kernel Driver
    STARTED:Yes
    STARTMODE:Boot
    STATE:Running
    STATUS:OK
    ERROR CONTROL::Normal
    ACCEPT PAUSE:No
    ACCEPT STOP:Yes

    Update: I have searched every single tab using the find function except the display tab that crashes msinfo32. This was the only successful search.
      My Computer

  8.    #8

    The driver may be related to a program called Blue Eye Macro, I would either remove the program or check for any updated versions of the program if you have it installed.
      My Computer


  9. Posts : 5
    Windows 7 Home pRemium
    Thread Starter
       #9

    I have removed it and will see if the problem ever comes about again thank you for the hasty replies and the successful help!
      My Computer

  10.    #10

    Welcome, glad to be able to help :)
      My Computer


 

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