New
#1
BSOD shows up at random
Hey BSOD just randomly shows up on my laptop. I don't know what it could be because i not to long ago restored to factary settings. I have the mini dumps files from the diagnostic tool.
Hey BSOD just randomly shows up on my laptop. I don't know what it could be because i not to long ago restored to factary settings. I have the mini dumps files from the diagnostic tool.
The dumps appear to be related to an out-dated ATI driver:Code:fffff800`00b9c6e8 fffff880`04dd01f8 atikmdag+0x31f1f8 fffff800`00b9c808 fffff880`04aceb8c atikmdag+0x1db8c fffff800`00b9c838 fffff880`04adb79e atikmdag+0x2a79e fffff800`00b9c850 fffff880`04fb4380 atikmdag+0x503380 fffff800`00b9c868 fffff880`04dd01f8 atikmdag+0x31f1f8 fffff800`00b9c878 fffff880`04dd56cd atikmdag+0x3246cd fffff800`00b9ca78 fffff880`04dd5c1b atikmdag+0x324c1bDriver Reference Table - atikmdag.sysCode:fffff880`04ab1000 fffff880`050c8000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Thu Jul 30 06:33:27 2009 (4A711487) CheckSum: 005C4EC3 ImageSize: 00617000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4Potentially problematic drivers, needs to be updated*:
- Uninstall the current driver using | AMD Catalyst Un-install Utility
- Then follow through with a pass of | Driver Sweeper
- Install driver version | 13.1 WHQL
- Important!
- Do not install, Catalyst Control Center.
- Install the display driver only.
*remove where possible.
- mdmxsdk.sys Tue Jun 20 00:27:26 2006 | Driver Reference Table
- CAX_CNXT.sys Fri Feb 13 23:19:32 2009 | Driver Reference Table
- CAXHWAZL.sys Fri Feb 13 23:20:54 2009 | Driver Reference Table
- CAX_DPV.sys Fri Feb 13 23:24:50 2009 | Driver Reference Table
- NTIDrvr.sys Wed Mar 25 05:09:39 2009 | Driver Reference Table
- DKbFltr.sys Thu Mar 26 05:15:42 2009 | Driver Reference Table
- UBHelper.sys Mon Apr 27 11:48:19 2009 | Driver Reference Table
- XAudio64.sys Wed Apr 29 21:21:07 2009 | Driver Reference Table
- AtiPcie.sys Tue May 05 18:00:22 2009 | Driver Reference Table
- k57nd60a.sys Sat Jun 20 14:34:49 2009 | Driver Reference Table
- PxHlpa64.sys Wed Jun 24 02:16:35 2009 | Driver Reference Table
- rtl8192se.sys Wed Aug 19 03:49:25 2009 | Driver Reference Table
uninstall which driver
ok i tried all the steps when i uninstalled the driver and my screen resolution changed is that normal?
I then installed it back using the software you reccommened and my screen went back to normal. So far no BSOD I'll wait it out a little longer to see if it occurs. Thanks for your help
I was just getting ready to post in update and say that i think its ok and then i got a BSOD
ok heres the new files.
I dug through your Event Viewer and found a pattern:Code:Event[9477]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-08-09T21:14:42.976 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 368K _HOT = 0K _PSL - see event data. Event[9478]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-08-09T21:14:43.007 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 368K _HOT = 0K _PSL - see event data. Event[9479]: Log Name: System Source: Microsoft-Windows-FilterManager Date: 2013-08-09T21:14:43.475 Event ID: 6 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager. Event[9480]: Log Name: System Source: atikmdag Date: 2013-08-09T21:14:48.982 Event ID: 52236 Task: CPLIB Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Hamputh-PC Description: CPLIB :: General - Invalid Parameter Event[9481]: Log Name: System Source: atikmdag Date: 2013-08-09T21:14:48.982 Event ID: 43029 Task: DAL Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Hamputh-PC Description: Display is not activeThese events correlate with the bugchecks times, they mean the PC is overheating.Code:Event[10767]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-08-12T16:02:21.873 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event[10770]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-08-12T16:02:34.447 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 368K _HOT = 0K _PSL - see event data. Event[10771]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-08-12T16:02:34.447 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 368K _HOT = 0K _PSL - see event data. Event[10772]: Log Name: System Source: k57nd60a Date: 2013-08-12T16:02:34.696 Event ID: 15 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Hamputh-PC Description: Broadcom NetLink (TM) Gigabit Ethernet: Driver initialized successfully. Event[10773]: Log Name: System Source: Microsoft-Windows-FilterManager Date: 2013-08-12T16:02:37.036 Event ID: 6 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Hamputh-PC Description: File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager. Event[10774]: Log Name: System Source: k57nd60a Date: 2013-08-12T16:02:38.191 Event ID: 4 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Hamputh-PC Description: Broadcom NetLink (TM) Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected. Event[10776]: Log Name: System Source: EventLog Date: 2013-08-12T16:03:05.000 Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Hamputh-PC Description: The previous system shutdown at 4:00:51 PM on ?8/?12/?2013 was unexpected.
They also all target your Ethernet driver
- Broadcom NetLink Gigabit Ethernet | k57nd60a.sys 6/20/2009 7:35 AM
- Download and update the driver from the OEM website:
////////////////////////////////////////////Before continuing with the cleaning procedure
Download Speccy and upload a screenshot.
Monitor your temperature over the course of a two days with normal use with HWMonitor.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Cleaning the PC:
Make sure you can hear or see the fan working, if it is continue with these steps.
-If your PC is under warranty the steps specified below may VOID it!-
- Shut-Down the PC
- Unplug from the power brick.
- Remove the battery.
- Let the PC cool down for as long as needed until its only warm to the touch or not at all.
- Buy a can of compressed air.
- If you have a cover on the bottom that can be unscrewed, remove it for grater access.
- When using the compressed air, use short bursts and DO NOT! use it upside-down!!
- First blow into the intake (the grill with the fan) again short bursts.
- Next do the same to the exhaust.
- If you have access the opposite side of the fan blow through there as well.
- Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).