BSOD shows up at random

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  1. Posts : 63
    Windows 7 Home Premium
       #1

    BSOD shows up at random


    Hey BSOD just randomly shows up on my laptop. I don't know what it could be because i not to long ago restored to factary settings. I have the mini dumps files from the diagnostic tool.
    BSOD shows up at random Attached Files
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    The dumps appear to be related to an out-dated ATI driver:
    Code:
    fffff800`00b9c6e8  fffff880`04dd01f8 atikmdag+0x31f1f8
    fffff800`00b9c808  fffff880`04aceb8c atikmdag+0x1db8c
    fffff800`00b9c838  fffff880`04adb79e atikmdag+0x2a79e
    fffff800`00b9c850  fffff880`04fb4380 atikmdag+0x503380
    fffff800`00b9c868  fffff880`04dd01f8 atikmdag+0x31f1f8
    fffff800`00b9c878  fffff880`04dd56cd atikmdag+0x3246cd
    fffff800`00b9ca78  fffff880`04dd5c1b atikmdag+0x324c1b
    Code:
    fffff880`04ab1000 fffff880`050c8000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Jul 30 06:33:27 2009 (4A711487)
        CheckSum:         005C4EC3
        ImageSize:        00617000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Driver Reference Table - atikmdag.sys

    1. Uninstall the current driver using | AMD Catalyst Un-install Utility
    2. Then follow through with a pass of | Driver Sweeper
    3. Install driver version | 13.1 WHQL


    • Important!
      • Do not install, Catalyst Control Center.
      • Install the display driver only.

    Potentially problematic drivers, needs to be updated*:
    *remove where possible.
      My Computer


  3. Posts : 63
    Windows 7 Home Premium
    Thread Starter
       #3

    uninstall which driver
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    The driver for your GPU (graphics card) ATI Mobility Radeon HD 4200.
      My Computer


  5. Posts : 63
    Windows 7 Home Premium
    Thread Starter
       #5

    ok i tried all the steps when i uninstalled the driver and my screen resolution changed is that normal?
    I then installed it back using the software you reccommened and my screen went back to normal. So far no BSOD I'll wait it out a little longer to see if it occurs. Thanks for your help
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    raiderscom said:
    ok i tried all the steps when i uninstalled the driver and my screen resolution changed is that normal?
    I then installed it back using the software you reccommened and my screen went back to normal. So far no BSOD I'll wait it out a little longer to see if it occurs. Thanks for your help
    Yes that is normal, so far so good!

    Keep posting updates :) .
      My Computer


  7. Posts : 63
    Windows 7 Home Premium
    Thread Starter
       #7

    I was just getting ready to post in update and say that i think its ok and then i got a BSOD
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    Do you have the new dump files?
    Please run the SFDT again using the Grab All option.
      My Computer


  9. Posts : 63
    Windows 7 Home Premium
    Thread Starter
       #9

    ok heres the new files.
    BSOD shows up at random Attached Files
      My Computer


  10. Posts : 3,056
    Windows 10
       #10

    I dug through your Event Viewer and found a pattern:
    Code:
    Event[9477]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2013-08-09T21:14:42.976
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 368K            
    _HOT = 0K             
    _PSL - see event data.
    
    Event[9478]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2013-08-09T21:14:43.007
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 368K             
    _HOT = 0K             
    _PSL - see event data.
    
    Event[9479]:
      Log Name: System
      Source: Microsoft-Windows-FilterManager
      Date: 2013-08-09T21:14:43.475
      Event ID: 6
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager.
    
    Event[9480]:
      Log Name: System
      Source: atikmdag
      Date: 2013-08-09T21:14:48.982
      Event ID: 52236
      Task: CPLIB
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hamputh-PC
      Description: 
    CPLIB :: General - Invalid Parameter
    
    Event[9481]:
      Log Name: System
      Source: atikmdag
      Date: 2013-08-09T21:14:48.982
      Event ID: 43029
      Task: DAL
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hamputh-PC
      Description: 
    Display is not active
    Code:
    Event[10767]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2013-08-12T16:02:21.873
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    
    Event[10770]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2013-08-12T16:02:34.447
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 368K             
    _HOT = 0K             
    _PSL - see event data.
    
    Event[10771]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2013-08-12T16:02:34.447
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 368K             
    _HOT = 0K             
    _PSL - see event data.
    
    Event[10772]:
      Log Name: System
      Source: k57nd60a
      Date: 2013-08-12T16:02:34.696
      Event ID: 15
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hamputh-PC
      Description: 
    Broadcom NetLink (TM) Gigabit Ethernet: Driver initialized successfully.
    
    Event[10773]:
      Log Name: System
      Source: Microsoft-Windows-FilterManager
      Date: 2013-08-12T16:02:37.036
      Event ID: 6
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hamputh-PC
      Description: 
    File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager.
    
    Event[10774]:
      Log Name: System
      Source: k57nd60a
      Date: 2013-08-12T16:02:38.191
      Event ID: 4
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hamputh-PC
      Description: 
    Broadcom NetLink (TM) Gigabit Ethernet: The network link is down.  Check to make sure the network cable is properly connected.
    
    Event[10776]:
      Log Name: System
      Source: EventLog
      Date: 2013-08-12T16:03:05.000
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hamputh-PC
      Description: 
    The previous system shutdown at 4:00:51 PM on ?8/?12/?2013 was unexpected.
    These events correlate with the bugchecks times, they mean the PC is overheating.
    They also all target your Ethernet driver

    ////////////////////////////////////////////
    Before continuing with the cleaning procedure
    Download Speccy and upload a screenshot.
    Monitor your temperature over the course of a two days with normal use with HWMonitor.
    \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
    Cleaning the PC:

    Make sure you can hear or see the fan working, if it is continue with these steps.


    -If your PC is under warranty the steps specified below may VOID it!-



    • Shut-Down the PC
    • Unplug from the power brick.
    • Remove the battery.
    • Let the PC cool down for as long as needed until its only warm to the touch or not at all.
    • Buy a can of compressed air.
    • If you have a cover on the bottom that can be unscrewed, remove it for grater access.
    • When using the compressed air, use short bursts and DO NOT! use it upside-down!!
    • First blow into the intake (the grill with the fan) again short bursts.
    • Next do the same to the exhaust.
    • If you have access the opposite side of the fan blow through there as well.
    • Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).


      My Computer


 
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