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Windows 7: Constantly freezing and becoming unresponsive

12 Aug 2013   #11

Windows 10

2. In PowerShell, copy and paste the command below, and press Enter. (see screenshot below)
NOTE: To paste the copied command into PowerShell, you will just need to right click in PowerShell.
It is normal Powershell is different in that manner much like the Command prompt.

Answer me this does this occur in Safe-Mode as well?

My System SpecsSystem Spec
13 Aug 2013   #12

Windows 7 Home Premium 64bit

No, so far I've not had it lock up and become unresponsive in Safe Mode. But then again that could be because I didn't keep it in Safe Mode long enough?

There's absolutely no rhyme or reason to this problem that I can see. Sometimes it'll freeze/lock up a dozen times a day then sometimes it'll go 3-4 days before freezing/locking up. Sometimes I'll get a popup saying the web page I'm viewing has stopped responding. Other times I'll get a popup saying Internet explorer or explorer.exe has stopped responding and then sometimes I get no popups or messages at all and the thing just locks up and all I can do is a hard reset by holding down the power button till it goes off and restart.

I've been wrestling with this since the day I took this thing out of the box and the only thing I know for sure is I'll never buy another HP product.

I just wonder if this particular installation of Windows is just somehow "bad"? If I had a copy of Windows on disc I'd just nuke the entire hard drive and see if that fixed it.

Really appreciate your help on this.

My System SpecsSystem Spec
13 Aug 2013   #13

Windows 10

It is up to your feeling with the system as to when it should have been locked yet or not.
A clean install will eliminate any software issues.

You can follow this tutorial on how to accomplish that.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec

14 Aug 2013   #14

Windows 7 Home Premium 64bit

Ok, I've finally got some new info. I was trying to scan a file at virutotal and got the pop up saying IE had quit working and needed to close along with the following info:

Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 10.0.9200.16660
Application Timestamp: 51f1c5f3
Fault Module Name: MSHTML.dll
Fault Module Version: 10.0.9200.16660
Fault Module Timestamp: 51f1d37a
Exception Code: c0000005
Exception Offset: 005651d0
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 91ff
Additional Information 2: 91ff8873df891839266d947dd7296f0a
Additional Information 3: 0af7
Additional Information 4: 0af788fbbe33c63a3ef261cf5a780baa
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My System SpecsSystem Spec
15 Aug 2013   #15

Windows 10

Download and install Malwarebytes Free.
  • Don't activate the trail for the PRO version, unceheck the checkbox at the end of the installation.

Preform a Full Scan after its done updating the signatures.
My System SpecsSystem Spec

 Constantly freezing and becoming unresponsive

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