Windows 7: BSOD 5x ++ a day, need help please

GhinasTCPutra · 11 Aug 2013

hai sevenforums,
i need help for this BSOD problem . i dont know exactly why this happen to my pc .
my pc working correctly in last 8 month. but , in last 7 days i always got BSoD .
Can you guys help me? Thanks before , sorry for my bad english

Arc · 11 Aug 2013

Hello GhinasTCPutra.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

The BSODs are being caused by NetGroup Packet Filter Driver, which is a part of the WinPcap packet capture library.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {fffff98017b2af90, fffff98017b2af85, f54074, 23}

*** WARNING: Unable to verify timestamp for NPF.sys
*** ERROR: Module load completed but symbols could not be loaded for NPF.sys
Probably caused by : pacer.sys ( pacer!PcFilterSendNetBufferLists+29 )

Followup: MachineOwner
---------

And the driver is very old.

Code:

fffff880`08788000 fffff880`08794000   NPF      T (no symbols)           
    Loaded symbol image file: NPF.sys
    Image path: \SystemRoot\system32\drivers\NPF.sys
    Image name: NPF.sys
    Timestamp:        Fri Jun 25 22:20:58 2010 (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it from WinPcap · Commercial and Community Support.

The realtek network driver is also crashing.

Code:

fffff880`097f3600  fffff880`0564e6d0Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x26d0

And it is old, too.

Code:

fffff880`0532c000 fffff880`053df000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Jun 12 19:30:29 2012 (4FD74B7D)
    CheckSum:         000B8CFC
    ImageSize:        000B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Realtek.

Let us know the results.

GhinasTCPutra · 11 Aug 2013

thank you very much for your help Arc.
if i got BSoD in next 24hours , i will tell you again

GhinasTCPutra · 12 Aug 2013

i didn't install SP1 because the file is to big for me , but i think the problem is resolved, in last 14 hours my computer has no bluescreen anymore. Thanks Arc, and thanks sevenforums

!

Arc · 12 Aug 2013

You are welcome mate

For any further issue let us know.