Constant BSOD on new custom build - Various Minidump Errors 0x0000003b

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  1. Posts : 3,056
    Windows 10
       #11

    If by test you mean running the Intel® Driver Update Utility again, then it won't be necessary.

    What did you do when you got that last BSOD?
      My Computer


  2. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #12

    I can get it to crash by simply opening up several tabs in my browser while playing a video of some kind in the background. That's what I did when I got the last bluescreen
      My Computer


  3. Posts : 3,056
    Windows 10
       #13

    Ok do this:

    Start Menu> type compmgmt.msc and hit enter> On the left hand side select Device Manager
    Post a screen shot of the window.
      My Computer


  4. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #14

    Here it is
      My Computer


  5. Posts : 3,056
    Windows 10
       #15

    Right, download and install the two Chipset drivers, make sure to restart in between!:

    1. Intel Management Engine Interface
    2. Intel INF installation

    Then restart the PC and try the same as before and see if it crashes.
      My Computer


  6. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #16

    I will post after testing. Thanks for your help YoYo
      My Computer


  7. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #17

    I got two bluescreens back to back after testing. Here are the minidump files.
      My Computer


  8. Posts : 3,056
    Windows 10
       #18

    The two dumps point out an issue with e1d62x64.sys and iusb3hub.sys I would like to test
    the system drivers using Driver Verifier.

    Follow this tutorial, read carefully!
    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
    Using Driver Verifier to identify issues with Drivers
      My Computer


  9. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #19

    Hey YoYo,

    I followed the instructions for Driver Verifier and I got my system to crash with the usual method (opening multiple browser tabs and playing a video on Hulu). I attached a screenshot of the bluescreen and the minidump file it generated.

    I wasn't sure how many times I should crash the system using the verifier method. Should I crash it some more and post those dump files as well?
      My Computer


  10. Posts : 32
    Windows 7 Professional 64 Bit SP1
    Thread Starter
       #20

    I crashed it a second time using the Driver Verifier method. I wasn't sure if you needed more than one dump file for a better view of the issue. The second minidump file is attached.
      My Computer


 
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