Windows 7: BSOD playing dota2

torris · 14 Aug 2013

I receive randomly BSOD while dota2 is running with the following signature:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1044

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I just formated so that should not be the issue. I expect graphic drivers or RAM to be the problem.

Torris.

x BlueRobot · 14 Aug 2013

Code:

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Code:

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Code:

EXCEPTION_RECORD:  fffff88002f1ba58 -- (.exr 0xfffff88002f1ba58)
ExceptionAddress: 0000000000000000
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

It seems that the driver has attempted to execute a page of virtual memory with a non-execute protection bit.

Code:

1: kd> lmvm atikmdag
start             end                 module name
fffff880`048a3000 fffff880`051d7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Apr 20 02:53:29 2011 (4DAE3C99)
    CheckSum:         008E91DD
    ImageSize:        00934000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your AMD/ATI graphics card driver seems to be outdated and causing problems, please update to the latest WHQL version from here - AMD Graphics Drivers & Software

Quote:

WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104

Note: Do not install the CCC (Catalyst Control Centre)

No AV protection? If so,

Install and perform full scans with:

Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

Good and Free system security combination.

torris · 11 Sep 2013

I still have problem after installing the suggested drivers. I also tried to format again just to make sure any old drivers got cleaned.

So now I basically got only; newest display drivers, steam and dota2. Still receive BSOD.

x BlueRobot · 11 Sep 2013

Please follow - Blue Screen of Death (BSOD) Posting Instructions

Do this each time you have a new BSOD, I can't provide much help without dump files.