Help with BSOD (page fault in nonpaged area)

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  1. Posts : 7
    Windows 7
       #1

    Help with BSOD (page fault in nonpaged area)


    Hi guys,

    I really need some help here! I left my computer running overnight and after some Windows Update it has been giving me BSOD on startup, it doesn't even get to the login page, just BSODs. On Safe Mode it works fine but It wouldn´t start with a clean boot or diagnostics boot, just BSODs like in a normal boot. I have tried restoring to a previous date with no success (it gave me an error but after I loged into Safe Mode it told me it did restore, updates are no longer installed but i'm still getting BSOD). All of the files from the diagnostics tool are attached.

    Thank you!!!
    Last edited by grazia15; 14 Aug 2013 at 19:49.
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    TDSSKILLER

    download link TDSSKiller

    Save to the Desktop

    Right-click the program and select


    When the TDSSKiller console opens, click on: Change Parameters
    Under Additional Options, place a check in the box next to: Detect TDLFS File System

    Click: OK


    Press: Start Scan


    If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
    If malicious objects are found, they show in the Scan results.
    Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
    (Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


    When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


    Logs have a name like:
    C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


    Please post the TDSSKiller log in your reply.
      My Computer


  3. Posts : 7
    Windows 7
    Thread Starter
       #3

    Hi VistaKing,

    Thanks for your fast reply. Here is the log file, no threats were found.

    Thank you!!!
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Click here DDS

    Click on Download Now button

    When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

    Double click the DDS icon on the Desktop then click the Run button to run the tool.

    Place a check next to attach.txt and click Start . When done, DDS will open two logs
    • DDS.txt
    • Attach.txt


    Save two logs onto your desktop and upload them with your reply

    How To Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


  5. Posts : 7
    Windows 7
    Thread Starter
       #5

    Hi VistaKing,

    Here are the files. Thanks again!
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    Run Malwarebytes

    Download Link MalwareBytes

    When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



    Update the definitions and do a full scan

    On the Scanner tab:
    Make sure the "Perform Full Scan" option is selected.
    Then click on the Scan button.
    If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    Click OK to close the message box and continue with the removal process.
    Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    Make sure that everything is checked, and click Remove Selected.
    When removal is completed, a log report will open in Notepad.
    The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    Copy and paste the contents of that report in your next reply and exit MBAM.

    Log looks like this : mbam-log-yyyy-mm-dd

    Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
      My Computer


  7. Posts : 7
    Windows 7
    Thread Starter
       #7

    Ok here is the log file again. Thank you!
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Download CKScanner by askey127 below

    • Download link CKScanner
    • Save it to your Desktop
    • Right-click CKScanner.exe select
    • Click Search For Files
    • When the cursor hourglass disappears, click Save List To File
    • A message box will verify the file saved
    • Upload CKFiles.txt in your next reply
      My Computer


  9. Posts : 7
    Windows 7
    Thread Starter
       #9

    Done! Log attached. BTW I did not install any software or anything, computer was working fine untill some windows update restarted the computer when I was asleep and when I got here in the morning it was on the recovery screen... No BSODs before that. Thank you!
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Run Farbar Recovery Scan Tool


    64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

    Drag the FRST64.exe from the Downloads folder to your Desktop

    Right click on FRST64.exe and choose

    When the tool opens click Yes on the disclaimer window .

    Press Scan button.

    FRST will let you know when the scan is complete and has written the FRST.txt to file

       Note
    The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


    Please upload both logs in your reply.(FRST.txt and Addition.txt)

    FRST.txt and Addition.txt will be on the Desktop

    Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .


    Uninstall ALL of your cracked software you installed .
      My Computer


 
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