BSOD Random 0x0000001E Stop


  1. Posts : 1
    Windows 7 Professional x64
       #1

    BSOD Random 0x0000001E Stop


    I have been experiencing this BSOD on a regular basis since 7/25/2013. I tried an older restore point, I ran DriverHub and update all drivers and my Windows Update are all current. Can not solve. Under the BSOD Stop error technical information it references a qwdf64.sys address FFFFF88002D8A69A base at FFFFF88002D87000, FFDB21. I have attached my "grab all" files folder from my SF Diagnostic Tool. Any help to fix this is greatly appreciated.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello tech514. What you have described is true ... the BSOD is caused by Qustodio PassThrough Filter Driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff88003d7269a, 0, 7abba90}
    
    *** WARNING: Unable to verify timestamp for qwdf64.sys
    *** ERROR: Module load completed but symbols could not be loaded for qwdf64.sys
    Probably caused by : qwdf64.sys ( qwdf64+369a )
    
    Followup: MachineOwner
    ---------
    And the driver is somehow old.
    Code:
    fffff880`03d6f000 fffff880`03d7b000   qwdf64   T (no symbols)           
        Loaded symbol image file: qwdf64.sys
        Image path: \??\C:\Windows\system32\Drivers\qwdf64.sys
        Image name: qwdf64.sys
        Timestamp:        Fri Jul 13 13:54:01 2012 (4FFFDB21)
        CheckSum:         00010A7C
        ImageSize:        0000C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Qustodio Download

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know the situation after doing those changes.
      My Computer


 

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