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Windows 7: Windows Explorer has stopped working

15 Aug 2013   #1
jayvee

Windows 7 Home Basic 32bit
 
 
Windows Explorer has stopped working

Windows Explorer has stopped Working

Problem signature:
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 03d7e708
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Hi i'm new here. Is anyone familiar with this error? this keeps appearing on my screen even before my desktop loaded. Even i close the notice box, it only keeps on appearing over and over again. I didn't experience Blue screen but i cant use my desktop files/shortcuts, Toolbar, and even the Windows button w/c contains Programs. I had this problem after i clicked a link messaged by a friend on Facebook. I thought he was asking me to like a page on FB, but too late when he said that it was a virus spamming link messages on friends list.

I really really need your help guys as soon as possible. This problem already affects my office work deadlines. Please do help me. thanks in advance!


My System SpecsSystem Spec
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15 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jayvee View Post
I had this problem after i clicked a link messaged by a friend on Facebook.
Scan the system for possible virus infection with the following programs.
Also follow the guide: Troubleshooting Explorer.exe Crashing Issues
My System SpecsSystem Spec
15 Aug 2013   #3
jayvee

Windows 7 Home Basic 32bit
 
 

I already tried Anti-rootkit utility TDSSKiller, it detects some threats but the error still appears. I want to try some other options like sfc/scannow & creating a new windows account but the problem is i can't run any other program in windows. can't even click/access the windows button even w/ the win-key shortcut because the error prompt keeps on appearing/blocking.

still waiting for some suggestions. btw thanks for the insights mr. arc
My System SpecsSystem Spec
.

15 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Run WDO (Windows Defender Offline) as suggested. See the results and let us know.
My System SpecsSystem Spec
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 Windows Explorer has stopped working




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