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Windows 7: Windows Explorer has stopped working

15 Aug 2013   #1

Windows 7 Home Basic 32bit
Windows Explorer has stopped working

Windows Explorer has stopped Working

Problem signature:
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 03d7e708
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hi i'm new here. Is anyone familiar with this error? this keeps appearing on my screen even before my desktop loaded. Even i close the notice box, it only keeps on appearing over and over again. I didn't experience Blue screen but i cant use my desktop files/shortcuts, Toolbar, and even the Windows button w/c contains Programs. I had this problem after i clicked a link messaged by a friend on Facebook. I thought he was asking me to like a page on FB, but too late when he said that it was a virus spamming link messages on friends list.

I really really need your help guys as soon as possible. This problem already affects my office work deadlines. Please do help me. thanks in advance!

My System SpecsSystem Spec
15 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Quote   Quote: Originally Posted by jayvee View Post
I had this problem after i clicked a link messaged by a friend on Facebook.
Scan the system for possible virus infection with the following programs.
Also follow the guide: Troubleshooting Explorer.exe Crashing Issues
My System SpecsSystem Spec
15 Aug 2013   #3

Windows 7 Home Basic 32bit

I already tried Anti-rootkit utility TDSSKiller, it detects some threats but the error still appears. I want to try some other options like sfc/scannow & creating a new windows account but the problem is i can't run any other program in windows. can't even click/access the windows button even w/ the win-key shortcut because the error prompt keeps on appearing/blocking.

still waiting for some suggestions. btw thanks for the insights mr. arc
My System SpecsSystem Spec

15 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Run WDO (Windows Defender Offline) as suggested. See the results and let us know.
My System SpecsSystem Spec

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