BSOD during hibernate on a new laptop (reboots immediately)

ScarletFever · 16 Aug 2013

New Dell Latitude E5530 w/ docking station.

I have a Dell monitor hooked up HDMI directly to laptop, another dvi thru the docking station. I leave the laptop constantly closed and use both monitors.

I think this is important because I noticed if I turned off both monitors I'd hear the windows sound for 'devices disconnecting' and then the computer would seem to instantly go into hibernate mode... and reboot with a quick BSOD (I turned a monitor back on to see what was going on).

I'd have to sign back in after a reboot, and Windows Recovered from an Unexpected Error would appear.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002A98325
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Attached per forum instruction is my zip file. It also crashes if I left the computer on untouched for a few hours.

I changed settings yesterday for 'what to do when the lid is closed' to basically do nothing... and now it seems to work better while only going to sleep after a long period of inactivity.

I think the problem is only when it hibernates but just an uneducated guess.

Other computer particulars are in my profile. My first post to this forum so I'm hoping I gave you proper and correct format info. Thank you.

Dsprague · 16 Aug 2013

Looks like your blue screen problems are being caused by your webcam drivers:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002a98325}

*** WARNING: Unable to verify timestamp for CtClsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for CtClsFlt.sys
Probably caused by : CtClsFlt.sys ( CtClsFlt+158b )

Followup: MachineOwner
---------

Driver Reference Table - CtClsFlt.sys

looking at the driver we can see that it is very old:

Code:

start             end                 module name
fffff880`02969000 fffff880`02993fe0   CtClsFlt T (no symbols)           
    Loaded symbol image file: CtClsFlt.sys
    Image path: \SystemRoot\system32\DRIVERS\CtClsFlt.sys
    Image name: CtClsFlt.sys
    Timestamp:        Fri Sep 10 05:22:16 2010 (4C89F8C8)
    CheckSum:         00031D15
    ImageSize:        0002AFE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

please update the driver from here: Creative Worldwide Support

ScarletFever · 16 Aug 2013

It's a built in webcam into my Dell SP2309W monitor made by Creative.

There are no Dell updates for this product, when I use device manager to 'update driver' it says I have the latest version.

Windows update did snag a Dell Inc. - Bus Controllers and Ports, Display - Dell SP2309W(HDMI) driver for me 2 days ago, but this was before I created the dump file so that must not have worked.

The only way to search for a creative driver is to give them a model # of a creative product, which I'm not able to do since it's built in to my Dell.

Is there something obvious I'm missing? Sorry for follow up, you hit the nail right on the head with your diagnosis.

Dsprague · 16 Aug 2013

Try checking the dell website directly for updates: Support for Home | Dell US

ScarletFever · 16 Aug 2013

I did, strangely they only offered an update for vista.

So I did the duct tape fix and I unplugged my monitor usb cable. No more webcam but no more crash. = \