Printer Failure after repair install


  1. Posts : 1,413
    Windows 7 Home Premium x64
       #1

    Printer Failure after repair install


    I have multiple printer failures in my event viewer log. It flat out just won't work. I followed all instructions in the forums for repair install(i think) and now my printer wont work. I tried all of the easy stuf, ie; unistall, reinstalll, driver updates etc. but i would like for someone to please take a look at these error reports and tell me what to do.

    Log Name: Application
    Source: Application Error
    Date: 10/21/2009 2:16:10 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: James-PC
    Description:
    Faulting application name: splwow64.exe, version: 6.1.7100.0, time stamp: 0x49eea123
    Faulting module name: SUGS2UM.DLL, version: 0.3.8.0, time stamp: 0x45a6fbc5
    Exception code: 0xc0000005
    Fault offset: 0x0000000000015eb2
    Faulting process id: 0xd0c
    Faulting application start time: 0x01ca527a8d53e0fe
    Faulting application path: C:\Windows\splwow64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\SUGS2UM.DLL
    Report Id: ceb7b71e-be6d-11de-994c-00242112a29d
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-10-21T18:16:10.000000000Z" />
    <EventRecordID>15305</EventRecordID>
    <Channel>Application</Channel>
    <Computer>James-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>splwow64.exe</Data>
    <Data>6.1.7100.0</Data>
    <Data>49eea123</Data>
    <Data>SUGS2UM.DLL</Data>
    <Data>0.3.8.0</Data>
    <Data>45a6fbc5</Data>
    <Data>c0000005</Data>
    <Data>0000000000015eb2</Data>
    <Data>d0c</Data>
    <Data>01ca527a8d53e0fe</Data>
    <Data>C:\Windows\splwow64.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\SUGS2UM.DLL</Data>
    <Data>ceb7b71e-be6d-11de-994c-00242112a29d</Data>
    </EventData>
    </Event>

    Log Name: Microsoft-Windows-PrintService/Admin
    Source: Microsoft-Windows-PrintService
    Date: 10/21/2009 2:24:19 PM
    Event ID: 823
    Task Category: Changing the default printer
    Level: Information
    Keywords: Print Spooler
    User: James-PC\James
    Computer: James-PC
    Description:
    The default printer was changed to Samsung ML-2010 Series,winspool,LPT1:. See the event user data for context information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>823</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>49</Task>
    <Opcode>11</Opcode>
    <Keywords>0x8000000000020000</Keywords>
    <TimeCreated SystemTime="2009-10-21T18:24:19.939453100Z" />
    <EventRecordID>63</EventRecordID>
    <Correlation />
    <Execution ProcessID="4048" ThreadID="4164" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>James-PC</Computer>
    <Security UserID="S-1-5-21-4091371488-4034344539-2064002293-1001" />
    </System>
    <UserData>
    <ChangingDefaultPrinter xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2...er/core/events">
    <DefaultPrinterSelectedBySpooler>0</DefaultPrinterSelectedBySpooler>
    <OldDefaultPrinter>-</OldDefaultPrinter>
    <NewDefaultPrinter>Samsung ML-2010 Series,winspool,LPT1:</NewDefaultPrinter>
    <Status>0x7a</Status>
    <Module>winspool.drv</Module>
    </ChangingDefaultPrinter>
    </UserData>
    </Event>

    Log Name: Microsoft-Windows-PrintService/Admin
    Source: Microsoft-Windows-PrintService
    Date: 10/20/2009 2:19:51 PM
    Event ID: 315
    Task Category: Sharing a printer
    Level: Error
    Keywords: Classic Spooler Event,Printer
    User: SYSTEM
    Computer: James-PC
    Description:
    The print spooler failed to share printer Samsung ML-2010 Series with shared resource name Samsung ML-2010 Series. Error 2114. The printer cannot be used by others on the network.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>315</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>30</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000820</Keywords>
    <TimeCreated SystemTime="2009-10-20T18:19:51.109375000Z" />
    <EventRecordID>53</EventRecordID>
    <Correlation />
    <Execution ProcessID="1212" ThreadID="2628" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>James-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <UserData>
    <ShareFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2...er/core/events">
    <Param1>2114</Param1>
    <Param2>Samsung ML-2010 Series</Param2>
    <Param3>Samsung ML-2010 Series</Param3>
    </ShareFailed>
    </UserData>
    </Event>
      My Computer


  2. Posts : 1,413
    Windows 7 Home Premium x64
    Thread Starter
       #2

    persistance paid off here. i repeatedly uninstalled and reinstalled the drivers and it finally worked?......but for how long? lolololol
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    Are you sure that you installed the x64 bit drivers for the Samsung printer?
    The first error shows that the splwow64.exe was the faulting module - and that implies that something 32 bit was running.
      My Computer


 

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