BSOD cause by ntoskrnl.exe

Mistral · 17 Aug 2013

BSOD started yesterday and happen most of the time when i used google chrome and when i ran a scan on MSE.

Windows 7 Ultimate 64 bit
MSI GX60
CPU:AMD A10-4600M
Graphic Card: AMD Radeon HD 7970M (2GB GDDR5)

Thank in advance and sorry for my bad grammar.

Arc · 17 Aug 2013

Hello Mistral.

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Something is odd there .... about your BIOS date. We are having two different information about it.

One .... the date is 10/12/2012
The other ... the date is 10/12/2555

Have you done anything with the system date? If so, why? Let us know?

Mistral · 17 Aug 2013

Thank Arc.I didn't do anything to my bios . here is another bsod roport and a new .dmp file
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1054

Additional information about the problem:
BCCode: 109
BCP1: A3A039D89D7D46BA
BCP2: B3B7465EEFFB84F0
BCP3: FFFFF80000B96BB0
BCP4: 0000000000000006
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Arc · 17 Aug 2013

Hmm ... there seems to be another problem. Yours a MSI computer, E16FKAMS.109; but it seems that the license is for Acer/Gateway.

Post a report following Windows Genuine and Activation Issue Posting Instructions.

Mistral · 18 Aug 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0B9699BC-8009-4137-B421-E239935DF806}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B9699BC-8009-4137-B421-E239935DF806}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-592027162-738266739-4004063667</SID><SYSTEM><Manufacturer>Micro-Star International Co., Ltd.</Manufacturer><Model>GX60 1AC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16FKAMS.109</Version><SMBIOSVersion major="2" minor="7"/><Date>20121210000000.000000+000</Date></BIOS><HWID>889E3507018400F2</HWID><UserLCID>041E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65905</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1054-7601.0000-0902013
Installation ID: 008333001231801600745342901346197086594295675876599810
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 18/8/2556 12:31:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:4:2013 05:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAwABAAIAAAACAAAAAwABAAEAln1Kk7QedxYE6u771p58JKybINaKm2Kl8vhyKdDvsN4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			MSI_NB		MEGABOOK
  FACP			MSI_NB		MEGABOOK
  HPET			MSI_NB		MEGABOOK
  MCFG			MSI_NB		MEGABOOK
  FPDT			MSI_NB		MEGABOOK
  SLIC			MSI_NB		MEGABOOK
  SSDT			AMD   		POWERNOW
  SSDT			AMD   		POWERNOW
  CRAT			AMD   		AGESA

Arc · 18 Aug 2013

I have asked for some more help as I think the report should be checked by the person having expertise in this field. Please hold on there ... more help is on the way.

essenbe · 18 Aug 2013

Arc said:

Hmm ... there seems to be another problem. Yours a MSI computer, E16FKAMS.109; but it seems that the license is for Acer/Gateway.

Post a report following Windows Genuine and Activation Issue Posting Instructions

Arc is correct, it appears, on that point.
Also your Office enterprice is a blocked key, referenced by

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_

Where did you get the Windows Ultimate and the Office enterprise software?

Mistral · 18 Aug 2013

Thank essenbe. My friends set up my laptop for me. so i didn't know how he get the code.

essenbe · 18 Aug 2013

If it were me, I would be having a very serious talk with your friend. He has, for all appearances, set your computer with a pirated version of Windows Ultimate and Microsoft office. The additions to defeat the code may very well be what is causing your issues or at least part of the problem.

It is the policy of this forum, not to provide assistance to anyone with pirated or illegal software. As it stands now, we will no longer be able to provide you any assistance. When you purchase legal software for your computer and provide us with a report showing it is legal we will be most happy to assist you as best we can.

When you get the legal software, please return with a current report of the program you just ran for Arc and we Will provide whatever assistance you need. Until then we can be of no further help to you.

I do hope you understand ans also appreciate the reasons for this. Good luck to you.

Arc · 18 Aug 2013

essenbe said:

t is the policy of this forum, not to provide assistance to anyone with pirated or illegal software. As it stands now, we will no longer be able to provide you any assistance.

Ditto.