Windows 7: Couple of BSODs while idle / on youtube on new system

Deolicious · 18 Aug 2013

Hello,

I've recently (8/1/13) built a system for gaming and have since had three BSODs on it (none of which have been while gaming or doing anything intensive though).

The first BSOD was the day I built the system shortly after installing all drivers, good 'ol stop 124. I no longer have the dump file for that BSOD for some reason. I changed some bios settings regarding power usage and then ran a memtest with 3 passes after this BSOD and came up clear so I assume I fixed the problem.

The second BSOD (8/12/13, IRQL_NOT_LESS_OR_EQUAL) happened while idle after I had finished playing about an hour of DotA2 (had fully exited the game). After this I uninstalled AVG and installed avast! (also have MSE installed as a second line of defense). The third BSOD (8/16/13, DRIVER_IRQL_NOT_LESS_OR_EQUAL) happened while watching youtube videos. After this I uninstalled recent Windows update KB2859537 that was installed the night before as I had read that the update was causing issues for some people and updated my Intel USB 3.0 drivers, they were about a year out of date. I also moved my USB devices from 3.0 ports to 2.0 ports as none of them benefit from 3.0 anyway. I was really just taking guesses at the causes of the latter two BSODs and acting accordingly

but finally decided to post here.

Thanks in advance for taking the time to look at my post.

Northernsoul55 · 18 Aug 2013

Hi,

Firstly I would remove AVAST and keep MSE installed, not good having 2 AV's which can cause conflicts.

http://www.avast.com/uninstall-utility

Also you seem to have remnants of AVG installed:

Code:

fffff880`07d446b8  fffff880`0485a000Unable to load image 
\SystemRoot\system32\DRIVERS\avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia+0x15000

Run

Driver Sweeper or use

AVG uninstaller to remove the leftovers.

Please update your Nvidia Driver to the latest version as the driver is causing issues:

1. Download latest Nvidia Driver, choosing Option 2:

Nividia Driver Download
2. Goto Start> Type: Device Manager
3. Expand Display Adapters
4. Right-Click "Driver Name", and Uninstall
5. Reboot your computer
6. Run

Driver Sweeper
7. Reboot again
8. Install Downloaded Nividia Driver

Then Use Driver Sweeper again to scan for any left over files from the old driver:

Clean Left over Files after Uninstalling

Tip
Create a System Restore point before starting.

Update these drivers:

Code:

Driver: Rt64win7.sys
Refers to: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

Update here or OEM:

Realtek

Code:

Driver: xusb21.sys
Refers to: XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)

Update or uninstall:

Software Downloads | Microsoft Hardware

Cheers

Dave

Deolicious · 18 Aug 2013

According to NVIDIA's website I already have the most recent non-beta driver (320.49). Did you want me to update to the most recent beta driver? Other than that I've done everything else you suggested.

Northernsoul55 · 18 Aug 2013

Hi,

Good work

If you have the latest Nvidia driver installed, can I suggest

rolling back the driver
to the previous version.

Then use the machine as normal and see if your issue remains.

Cheers

Dave

Deolicious · 18 Aug 2013

320.49 seems to be the oldest (and only non-beta) driver available for my card (GTX 760) after looking through NVIDIA's advanced driver search. I suppose for now I'll just have to hope that updating other drivers and uninstalling avast did the trick.

Northernsoul55 · 18 Aug 2013

Hi,

Yeah...strange the limited number of drivers available for your card!

Beta may be an option.

How has the system been since updating and uninstalling the AV's?

cheers

Dave

Deolicious · 18 Aug 2013

It's been fine but as I said in my original post the BSODs haven't been happening very often, just at random when idle or doing non-intensive tasks. Believe me I've been doing plenty of gaming since building this computer and nothing's happened then

so I guess I'll just play the waiting game for now and post again if another BSOD shows up.

Thanks for your help.

Northernsoul55 · 18 Aug 2013

No problem

Glad to help.
Post up a new log if you crash again.

cheers

Dave