Random BSODs and Freezes


  1. Steve713
    Posts : 3
    Windows 7 Ultimate x64
       New #1

    Random BSODs and Freezes


    Hello,

    I get a BSODs randomly a couple times a week and freezes mostly while watching videos with VLC or KMplayer.
    The first time happened after I changed settings like no mouse shadow etc to make it run faster which I undid later on and haven't changed since.

    I've attached the diagnostics files, I would be very grateful if you helped me find out what the problem is.
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    You have some issue with your Storage devices.
    Code:
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !Ntfs
    fffff88001338000-fffff88001338005  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+65f6
    [ 70 48 8b 82 88 17:03 00 00 00 05 00 ]
    fffff88001338008-fffff88001338012  11 bytes - Ntfs! ?? ::NNGAKEGL::`string'+65fe (+0x08)
    [ f0 46 01 2c 30 48 8b 82:06 00 00 00 00 00 00 00 ]
    fffff88001338014-fffff88001338052  63 bytes - Ntfs! ?? ::NNGAKEGL::`string'+660a (+0x0c)
    [ 48 83 c0 30 f0 44 01 28:00 00 00 00 84 85 09 00 ]
    fffff88001338056-fffff8800133805b  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6cd5 (+0x42)
    [ e8 71 70 f2 ff eb:00 00 00 00 00 00 ]
    fffff8800133805d-fffff88001338071  21 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6cdc (+0x07)
    [ 48 83 c4 20 5d c3 90 55:00 00 00 9c 71 b1 2b ba ]
    fffff88001338073-fffff8800133807a  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6cf8 (+0x16)
    [ 48 8b 01 8b 10 89 95 b4:00 8c 0f 00 00 08 00 00 ]
    fffff8800133807c - Ntfs! ?? ::NNGAKEGL::`string'+6d01 (+0x09)
    [ 00:08 ]
    fffff8800133807e-fffff8800133808c  15 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d03 (+0x02)
    [ 89 55 60 48 8b d1 44 8b:00 00 01 00 00 00 05 00 ]
    fffff8800133808f-fffff88001338094  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d14 (+0x11)
    [ e8 5c 7c f3 ff eb:00 2b 2f 1a 00 00 ]
    fffff88001338096-fffff880013380b2  29 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d1b (+0x07)
    [ 48 83 c4 30 5d c3 55 48:00 00 84 85 09 00 00 00 ]
    fffff880013380b4-fffff880013380c4  17 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d41 (+0x1e)
    [ 00 00 89 55 60 48 8b d1:90 0f 00 00 0c 00 00 00 ]
    fffff880013380c7-fffff880013380cc  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d54 (+0x13)
    [ e8 24 7c f3 ff eb:00 06 00 00 00 00 ]
    fffff880013380ce-fffff880013380f8  43 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d5b (+0x07)
    [ 48 83 c4 30 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff880013380fa-fffff88001338113  26 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6d8f (+0x2c)
    [ e8 f1 7b f3 ff eb 00 48:00 00 08 00 00 00 01 00 ]
    fffff88001338117-fffff8800133811b  5 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6db8 (+0x1d)
    [ 48 8b 01 44 8b:00 2f 65 54 01 ]
    fffff8800133811d-fffff8800133812b  15 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6dbe (+0x06)
    [ 44 89 85 c0 00 00 00 48:00 00 00 b6 a0 70 31 ba ]
    fffff8800133812d-fffff88001338148  28 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6dce (+0x10)
    [ 00 e8 bd 7b f3 ff eb 00:c5 aa 77 24 07 00 00 80 ]
    fffff8800133814b-fffff88001338152  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6df8 (+0x1e)
    [ 48 8b 01 8b 10 89 95 bc:00 00 00 00 00 10 16 26 ]
    fffff88001338156-fffff88001338186  49 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6e03 (+0x0b)
    [ 89 55 60 48 8b d1 44 8b:00 00 ed f1 1e 00 00 00 ]
    fffff88001338188-fffff880013381c9  66 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6e3d (+0x32)
    [ 00 74 10 4c 8b a5 38 01:06 00 00 00 00 00 00 00 ]
    fffff880013381cd-fffff880013381d2  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6e82 (+0x45)
    [ f0 83 80 8c 00 00:00 00 00 61 61 02 ]
    fffff880013381d4-fffff880013381ea  23 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6e89 (+0x07)
    [ ff 38 5d 35 75 3e 38 5d:00 00 00 00 00 00 00 00 ]
    fffff880013381ed-fffff8800133821c  48 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6ea2 (+0x19)
    [ 48 8b cf e8 fb 5b f2 ff:c5 aa 77 24 07 00 00 cc ]
    fffff8800133821f-fffff8800133823a  28 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6ed4 (+0x32)
    [ 38 5d 34 74 23 45 33 c9:00 42 57 48 53 ef 95 ce ]
    fffff8800133823c - Ntfs! ?? ::NNGAKEGL::`string'+6ef1 (+0x1d)
    [ 00:09 ]
    fffff8800133823e-fffff88001338248  11 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6ef3 (+0x02)
    [ 44 2b de 44 89 5d 50 eb:00 00 2e 01 00 00 05 00 ]
    fffff8800133824c-fffff88001338258  13 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6f01 (+0x0e)
    [ 44 8b 5d 50 44 3b de 7c:00 00 00 00 00 00 00 00 ]
    fffff8800133825a - Ntfs! ?? ::NNGAKEGL::`string'+6f0f (+0x0e)
    [ 07:00 ]
    fffff8800133825d-fffff8800133829e  66 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6f12 (+0x03)
    [ ff 15 3d 2a f5 ff eb 00:00 00 00 f6 af 32 23 07 ]
    fffff880013382a0-fffff880013382bc  29 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6f5c (+0x43)
    [ 00 00 ff 15 90 29 f5 ff:cb c5 d7 58 07 96 ce 01 ]
    fffff880013382bf-fffff880013382d0  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6f7b (+0x1f)
    [ 48 8b cb e8 29 5b f2 ff:00 03 00 00 00 05 00 00 ]
    fffff880013382d4-fffff880013382f6  35 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6f90 (+0x15)
    [ 40 38 7d 50 74 10 48 8b:00 00 00 00 00 00 00 00 ]
    fffff880013382f8 - Ntfs! ?? ::NNGAKEGL::`string'+6fb4 (+0x24)
    [ 07:08 ]
    fffff880013382fb-fffff88001338309  15 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6fb7 (+0x03)
    [ ff 15 9f 29 f5 ff 40 0f:00 08 00 00 00 01 00 00 ]
    fffff8800133830d-fffff8800133831c  16 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6fc9 (+0x12)
    [ 8a 05 f6 94 f6 ff 40 3a:00 00 00 50 00 61 00 6e ]
    fffff8800133831e-fffff8800133832d  16 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6fda (+0x11)
    [ 48 8d 15 ab a5 fa ff 33:65 00 73 00 73 00 2e 00 ]
    fffff88001338330-fffff8800133836a  59 bytes - Ntfs! ?? ::NNGAKEGL::`string'+6fec (+0x12)
    [ 00 89 74 24 20 44 8a ce:18 01 00 00 01 00 00 00 ]
    fffff8800133836c-fffff88001338384  25 bytes - Ntfs! ?? ::NNGAKEGL::`string'+7028 (+0x3c)
    [ 00 48 8d 05 b4 1c f1 ff:28 d4 39 00 08 00 00 00 ]
    fffff88001338388-fffff88001338396  15 bytes - Ntfs! ?? ::NNGAKEGL::`string'+7044 (+0x1c)
    [ 45 33 c0 49 8b d4 48 8b:00 20 c3 03 00 20 b3 03 ]
    fffff88001338399-fffff880013383b2  26 bytes - Ntfs! ?? ::NNGAKEGL::`string'+7055 (+0x11)
    [ e8 56 95 f2 ff 8b d8 3b:40 08 00 80 cd 01 00 70 ]
    fffff880013383b5-fffff880013383de  42 bytes - Ntfs! ?? ::NNGAKEGL::`string'+7071 (+0x1c)
    [ 48 8d 15 14 a5 fa ff 8b:d0 1f 00 00 00 00 00 00 ]
    fffff880013383e0-fffff880013383e3  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+709c (+0x2b)
    [ 00 00 3d 10:bc 05 00 00 ]
    fffff880013383e6-fffff880013383ee  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+70a2 (+0x06)
    [ c0 0f 44 45 54 89 45 54:00 00 61 61 02 00 00 00 ]
    fffff880013383f0-fffff88001338409  26 bytes - Ntfs! ?? ::NNGAKEGL::`string'+70ac (+0x0a)
    [ 48 83 c4 50 41 5c 5f 5e:61 61 02 00 00 00 00 00 ]
    fffff8800133840c-fffff8800133841e  19 bytes - Ntfs! ?? ::NNGAKEGL::`string'+7189 (+0x1c)
    [ 33 db 48 3b cb 74 0f 33:e0 07 00 00 0a 00 00 00 ]
    fffff88001338420 - Ntfs! ?? ::NNGAKEGL::`string'+719d (+0x14)
    [ 00:0d ]
    fffff88001338422-fffff88001338425  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+719f (+0x02)
    [ 48 8b 8d 88:00 00 00 00 ]
    fffff88001338428-fffff8800133843a  19 bytes - Ntfs! ?? ::NNGAKEGL::`string'+71a5 (+0x06)
    [ 00 48 3b cb 74 0f 33 d2:53 00 79 00 6e 00 54 00 ]
    fffff8800133843c-fffff8800133845c  33 bytes - Ntfs! ?? ::NNGAKEGL::`string'+71b9 (+0x14)
    [ 00 48 8b 4d 68 48 3b cb:78 00 65 00 00 00 1f 00 ]
    fffff8800133845e-fffff88001338463  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+71db (+0x22)
    [ f0 83 81 dc 00 00:00 00 53 37 2c 19 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3727 errors : !Ntfs (fffff88001338000-fffff88001338fff)
    Do some Disc checks.

    1. Update your SSD's Firmware
    2. Re-seat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
      (Options 3 and 4 are for HDDs only, not for SSDs)

    And, upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.
      My Computer
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  4. Steve713
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thanks for the help, good to know that it's the storage. I did step 3 but unfortunately had another bluescreen soon after finishing the checkup.
    I've attached the msinfo file.
      My Computer
    Quote Quote

  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    It is a toshiba 500 GB HDD. Try the step 4. The result is important.

    Also, as a try, uninstall Avira, as it causes some storage failure sometimes. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the results.
      My Computer
    Quote Quote

  7. Steve713
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Just an update: I did Step 4, installed MSE instead of avira and started putting a hard surface (book) under the laptop when I had it on my lap. Haven't had a freeze or crash since.

    Thanks a lot, Arc!! :)
      My Computer
    Quote Quote

  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    Its ok Steve :)
    Let us know if there is any further issue :)
      My Computer
    Quote Quote

 

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