Windows 7: BSOD when pc is left or during games the system shuts down.

centaur78 · 24 Aug 2013

hi

Based on the logs i can see that the system shutdown at high temp as shown by ACPI

Code:

Event[8470]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-24T17:33:07.682
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Adam-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.

Event[8471]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-24T17:33:07.682
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Adam-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 379K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.

Thats 379K or 105.85 deg C.. thats way hot !!.

Are you overclocking ??? are the fans clogged by dust ?? try cleaning the GPU and CPU fans with an air can or blower.

Checking the BSOD dumps... i see this

Code:

2: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3403

Try resetting the bios setting to defaults..

Do these first... so we can move on the next stage of troubleshooting

Addanator · 24 Aug 2013

I'm not over clocking tho I will go reset the bios the case is well ventilated tbf tho its only a stock cooler I'm using and the fans are clean tho I haven't touched the bios settings so they should all be default settings

Addanator · 24 Aug 2013

I went into the bios and could only see the optimal bios setting I used it but nothing changed I don't think I hadn't messed with he bios before either as I wasn't really interested in over clocking

YoYo155 · 25 Aug 2013

Are you willing to perform hardware tests?

In the mean time:

Quote: Originally Posted by Arc

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Addanator · 25 Aug 2013

I ran memtest again that's still come back fine I ran whocrashed and it come back I had a bugged intel rapid storage driver n that the CPU caused a trap kernel didn't catch and one that can't be identified

YoYo155 · 25 Aug 2013

Upload the new dumps then :) .
Also do run Driver Verifier noted in the post above.

Addanator · 25 Aug 2013

I have to go work now but when I'm home I will send them thank you shall I upload them how I did b4

YoYo155 · 25 Aug 2013

Yes using SFDT.
I assume that by your statement that you tested the RAM properly and as instructed.

Addanator · 06 Sep 2013

ok guys i have re installed everything from scratch again windows 7 that is, re seated all my drivers i have ran memtest, chkdisk and everything yetwith no errors, now i get a BSOD when shutting down my pc. I am uploading the dump files please get back to me and explain what the dump files mean thank you.

YoYo155 · 06 Sep 2013

Boot into you BIOS and look for SATA Mode what is the value set to (ie AHCI/RAID/IDE)?