BSOD Memory Management During Gaming or Web Surfacing

CaptTenneal · 19 Aug 2013

Title should say "Web Surfing"

I've been having multiple BSOD errors for a few days, sometimes several a day. I noticed it happens when I'm either gaming or have more than three tabs open in Chrome. The games would often crash and return to the desktop.

So far I have tried:
-reinstalling and verifying drivers
-running thememtest86+
-running the sfc/scan now
-checking for windows updates
-checking anti-malware, anti-virus. each came up error free
-running ccleaner
-defragmenting disks

System Info:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TIM-PC
System Manufacturer To be filled by O.E.M.
System Model To be filled by O.E.M.
System Type x64-based PC
Processor AMD Phenom(tm) II X4 965 Processor, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1006, 10/17/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name TIM-PC\TIM
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 5.62 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.0 GB
Page File Space 7.92 GB
Page File C:\pagefile.sys

I apologize if I missed any information. I was in the middle of running the SFDiagnosis when a "System Service Exception" BSOD hit me and I had to start over. I couldn't seem to find the specific codes of the error other than the "Memory Management" description. Thanks in advance for any and all help.

x BlueRobot · 20 Aug 2013

Code:

BugCheck 3B, {c0000005, fffff80003193cee, fffff8800a9b7720, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )

Code:

Usual causes:  System service, Device driver, graphics driver, memory

Remove:

Code:

Start Menu\Programs\ASUS
Start Menu\Programs\ASUS\AI Suite II
Start Menu\Programs\ASUS\ASUS Boot Setting
Start Menu\Programs\ASUS\ASUS WebStorage

ASUS bloatware is known to cause problems such as BSODs, especially the AI Suite.

Code:

3: kd> lmvm amd_sata 
start             end                 module name
fffff880`00dd0000 fffff880`00de8000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Wed Feb 29 23:37:53 2012 (4F4EB6D1)
    CheckSum:         0001E607
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your AMD SATA Controller AHCI 1.2 Device Driver seems to be a possible cause, please update the driver from your motherboard support page or check the AMD support page.

Code:

3: kd> lmvm atikmdag
start             end                 module name
fffff880`04a0d000 fffff880`055c0000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Apr 24 17:37:45 2013 (51780A59)
    CheckSum:         00B65445
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Perform a clean installation (without CCC) of your AMD/ATI graphics card driver.

Code:

3: kd> lmvm sptd
start             end                 module name
fffff880`01023000 fffff880`01185000   sptd     T (no symbols)           
    Loaded symbol image file: sptd.sys
    Image path: \SystemRoot\System32\Drivers\sptd.sys
    Image name: sptd.sys
    Timestamp:        Tue Nov 23 11:47:37 2010 (4CEBA9D9)
    CheckSum:         00088CB9
    ImageSize:        00162000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Arc said:

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.