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Windows 7: BSOD suddenly when browsing website,listen mp3 and open some pdf files

21 Aug 2013   #1
yapshin

Windows 7 Home Premium 32bit
 
 
BSOD suddenly when browsing website,listen mp3 and open some pdf files

I was using my computer as normal. Not opening any videos or game. Just browsing Facebook, opening multiples PDF files and listen to music, and the computer start to Blue crash few times a day.
Attached is the SF Diagbistic result, hope you guys can recommend what I can do.


My System SpecsSystem Spec
.
21 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Yapshin,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {693888a1, 2, 0, 8ae18509}
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
*** WARNING: Unable to verify timestamp for pwipf6.sys
*** ERROR: Module load completed but symbols could not be loaded for pwipf6.sys
Probably caused by : pacer.sys ( pacer!PcFilterSendNetBufferLists+2e )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Uninstall Webroot Desktop Firewall as it is contributing to your BSOD's and may be
conflicting with AVAST:

Code:
 
Driver: pwipf6.sys
Refers to: Webroot Desktop Firewall 
Website: :ar: Support for Individuals & Families | Webroot
After you have removed the program, reboot and if you still experience BSOD's
then uninstall AVAST:

http://www.avast.com/uninstall-utility

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software. It will use Windows Firewall.

Note   Note
Once downloaded, update and run a full system scan


Cheers

Dave
My System SpecsSystem Spec
21 Aug 2013   #3
yapshin

Windows 7 Home Premium 32bit
 
 

Thanks a lot.
My System SpecsSystem Spec
.

21 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem. :)
My System SpecsSystem Spec
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 BSOD suddenly when browsing website,listen mp3 and open some pdf files




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