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Windows 7: BSOD while browsing internet eg. facebook, yahoomail, playing games

26 Aug 2013   #11

windows 7 home premium 32bit


My System SpecsSystem Spec
26 Aug 2013   #12
x BlueRobot


Since we have confirmed you have clean copy of Windows 7, then we can view the dump files without worry :)

BugCheck 116, {84b5a510, 8ec4e9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

0: kd> lmvm igdkmd32
start    end        module name
8ec3d000 8f13a000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel graphics card seems to be a possible cause, please update the driver from here -

0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1694]
BiosMajorRelease = 1
BiosMinorRelease = 1
BiosVendor = NEC
BiosVersion = 0008/453A0800
BiosReleaseDate = 10/15/2008
SystemManufacturer = NEC
SystemProductName = PC-MY30AEZR6
SystemFamily =  
SystemVersion =  
SystemSKU =  
BaseBoardManufacturer = NEC
BaseBoardProduct = MS-7420LE
BaseBoardVersion = 10
Please check for a potential BIOS update for your motherboard, ensure you have the correct version for the exact model of your motherboard, otherwise you could irreversibility corrupt your BIOS.
My System SpecsSystem Spec
27 Aug 2013   #13

windows 7 home premium 32bit

thank you :)
ill try this, for the mean time im using my windows xp.
My System SpecsSystem Spec


 BSOD while browsing internet eg. facebook, yahoomail, playing games

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