BSODs from general use (memory? drivers?)


  1. LegendaryXM90
    Posts : 4
    Windows 7 Pro x64
       New #1

    BSODs from general use (memory? drivers?)


    Hello everyone,

    I'm working on a client's laptop who's been getting bluescreens for a few weeks now, and I just can't for the life of me figure out the actual solution. He gets a variety of STOPS such as IRQL_NOT_LESS_OR_EQUAL, MEMORY MANAGEMENT, etc every 10 minutes or so when in normal boot and every hour or so if in safe mode. I'm leaning towards it being a RAM issue as is he. Although his RAM passes numerous stock and third party memory test (such as Memtest 86), I have not opened the laptop up and individually tested each stick, but I have strong suspicion. Here are his minidumps and all other related files from the last week or so.

    Can anyone help me out? Much appreciated. Thanks a lot!
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Free up the start-up, nothing except the antivirus is usually needed.
    Startup Programs - Change
    Troubleshoot Application Conflicts by Performing a Clean Startup

    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Help protect your PC with Microsoft Security Essentials

    Malwarebytes Free
    • Do not start the trial version of MalwareBytes

    You may also take a look at:
    Good & Free System Security Combination

    Upload a screenshot using:
    CrystalDiskInfo
    • For how to upload a screenshot or file, read here


    Test your Hard Drive by running:
    Hard Drive Diagnostic Procedure

    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
    Piriform - Speccy
    CPUID - HWMonitor
    • For how to upload a screenshot or file, read here

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Click on the
    Type CMD on Search
    Left click and Run as Administrator
    Type SFC /scannow

    Full tutorial here:
    SFC /SCANNOW Command - System File Checker

    Run Disk Check on your hard disk for file system errors and bad sectors on it:
    Disk Check
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  4. LegendaryXM90
    Posts : 4
    Windows 7 Pro x64
    Thread Starter
       New #3

    I'm not sure if that's an automated answer or not but I'll address it:

    I will try disabling some startup items.

    Microsoft Security Essentials does not install on the computer due to error 0x80070643.

    MWB scan comes up clean multiple times.

    Hard Drive checks out fine.

    SFC run multiple times and says file errors were found, but could not be fixed (logs indicate that's because the original files are damaged or the hashes don't match)

    Could anyone please give me an answer based on the information I uploaded? Like what driver could be bad or what process/file is causing the problem?
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    This is not an automated answer. They are templates I have saved and are used on many BSOD threads. I can obviously not keep typing the same thing every time.

    Anyway, I posted those after seeing your files. Didn't seem to me as drivers being a problem but rather hardware.

    But I will post after a while again if I find them, in the meantime you should complete the steps that were given.

    Sorry that my post seemed to be like an automated one..

    Edit: Drivers you need to update/remove.

    RtsUStor.sys Fri May 8 14:15:18 2009
    Realtek USB Card Reader
    Driver Reference Table - RtsUStor.sys

    amdxata.sys Tue May 19 23:56:59 2009
    AMD storage controller driver - usually from the Windows 7 DVD
    Driver Reference Table - amdxata.sys

    yk62x64.sys Wed May 20 14:14:06 2009
    Marvell Yukon networking
    Driver Reference Table - yk62x64.sys

    igdkmd64.sys Thu Jun 4 00:16:49 2009
    Intel Graphics driver
    Driver Reference Table - igdkmd64.sys

    iaStor.sys Fri Jun 5 07:53:40 2009
    Intel Storage drivers
    Driver Reference Table - iaStor.sys

    CtClsFlt.sys Mon Jun 15 11:06:41 2009
    Creative Camera Class Upper Filter Driver
    Driver Reference Table - CtClsFlt.sys

    PxHlpa64.sys Wed Jun 24 05:16:35 2009
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    Driver Reference Table - PxHlpa64.sys

    stwrt64.sys Mon Jun 29 23:52:05 2009
    SigmaTel High Definition Audio Codec
    Driver Reference Table - stwrt64.sys

    BCM42RLY.sys Wed Jul 8 06:34:55 2009
    Broadcom iLine10(tm) PCI Network Adapter
    Driver Reference Table - BCM42RLY.sys

    bcmwl664.sys Wed Jul 8 06:45:04 2009
    Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
    Driver Reference Table - bcmwl664.sys
    Last edited by koolkat77; 23 Aug 2013 at 23:45.
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #5

    Ah! A gem of a post! Excellent one!
    My bad that I cannot add to it .... system says I need to spread some
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