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Windows 7: BSOD occuring daily - bccode 1e; also IE crashing many times a day

23 Aug 2013   #1

Windows 7 Enterprise 64-bit
BSOD occuring daily - bccode 1e; also IE crashing many times a day

Hello and happy Friday to you. My computer is getting a BSOD 1-2 times a day. The BCCode is 1e. Also, my IE10 is crashing on random web pages. It does not seem to be the same page every time and sometimes it crashes as soon as I launch it. This has been occurring for 1 week. No new hardware has been installed.

I am attaching the dump files.

Thank you,
Naaman Dunn

My System SpecsSystem Spec
23 Aug 2013   #2

Windows 10

Welcome to SF .

Your Bugchecks show multiple offenders:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88009b43680, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
  • This is a very common bugcheck. 0xC0000005: STATUS_ACCESS_VIOLATION A memory access violation occurred. Parameter 4 of the bug check is the address that the driver attempted to access, we can see that the address is invalid which led to the crash.

By looking at the stack we can find the culprit.

fffff880`09b44f78  fffff880`013c1615 SYMEFA64+0xce615
fffff880`09b44f28  fffff880`013c16a5 SYMEFA64+0xce6a5
fffff880`09b44eb8  fffff880`013a00f8 SYMEFA64+0xad0f8
fffff880`09b44ea8  fffff880`013b9b97 SYMEFA64+0xc6b97
fffff880`09b44e90  fffff880`013a00f8 SYMEFA64+0xad0f8
fffff880`09b44e70  fffff880`012c9738 SYMDS64+0x5b738
fffff880`09b44e78  fffff880`012d1081 SYMDS64+0x63081
fffff880`09b44e60  fffff880`013834b0 SYMEFA64+0x904b0
fffff880`09b44e38  fffff880`01285c7b SYMDS64+0x17c7b
fffff880`09b44e08  fffff880`013834b0 SYMEFA64+0x904b0
fffff880`09b44db8  fffff880`0127217f SYMDS64+0x417f
fffff880`09b44d98  fffff880`013834b0 SYMEFA64+0x904b0
fffff880`09b44da0  fffff880`013834b0 SYMEFA64+0x904b0
fffff880`09b44d08  fffff880`0127aa2d SYMDS64+0xca2d
fffff880`09b44c58  fffff880`012850cb SYMDS64+0x170cb
fffff880`09b44c18  fffff880`012d49d4 SYMDS64+0x669d4
fffff880`09b44bf8  fffff880`012c9738 SYMDS64+0x5b738
fffff880`09b44a58  fffff880`0128929e SYMDS64+0x1b29e
fffff880`09b44a08  fffff880`0128618d SYMDS64+0x1818d
fffff880`09b449e8  fffff880`01279a78 SYMDS64+0xba78
fffff880`09b449c8  fffff880`0127bb70 SYMDS64+0xdb70
fffff880`09b44988  fffff880`0127b5d8 SYMDS64+0xd5d8
fffff880`09b44998  fffff880`0127b436 SYMDS64+0xd436
fffff880`09b449a8  fffff880`01270a47 SYMDS64+0x2a47
fffff880`09b44968  fffff880`01279015 SYMDS64+0xb015
fffff880`09b44928  fffff880`01278f10 SYMDS64+0xaf10
fffff880`09b448e8  fffff880`01276cad SYMDS64+0x8cad
fffff880`09b448b8  fffff880`01276849 SYMDS64+0x8849
fffff880`09b44888  fffff880`01273200 SYMDS64+0x5200
fffff880`09b44868  fffff880`01273e78 SYMDS64+0x5e78
fffff880`09b447e8  fffff880`012d8437 SYMDS64+0x6a437
fffff880`09b447b8  fffff880`012bb58b SYMDS64+0x4d58b
fffff880`09b445b8  fffff880`012bb58b SYMDS64+0x4d58b
fffff880`09b43cb8  fffff880`0126e000 SYMDS64
fffff880`09b43cc0  fffff880`012cd568 SYMDS64+0x5f568
fffff880`09b43cc8  fffff880`0126e000 SYMDS64
fffff880`09b43cd0  fffff880`012cde8c SYMDS64+0x5fe8c
fffff880`09b43cd8  fffff880`0126e000 SYMDS64
fffff880`09b43ce0  fffff880`012cb750 SYMDS64+0x5d750
fffff880`09b43ce8  fffff880`0126e000 SYMDS64
fffff880`09b43cf0  fffff880`012cb774 SYMDS64+0x5d774
fffff880`09b43cf8  fffff880`0126e000 SYMDS64
fffff880`09b43d00  fffff880`012cb918 SYMDS64+0x5d918
fffff880`09b43d08  fffff880`0126e000 SYMDS64
fffff880`09b43d10  fffff880`012cb93c SYMDS64+0x5d93c
fffff880`09b43d18  fffff880`0126e000 SYMDS64
fffff880`09b43d20  fffff880`012cbac8 SYMDS64+0x5dac8
fffff880`09b43d28  fffff880`0126e000 SYMDS64
fffff880`09b43d30  fffff880`012cbb10 SYMDS64+0x5db10
fffff880`09b43d38  fffff880`0126e000 SYMDS64
fffff880`09b43d40  fffff880`012cc1dc SYMDS64+0x5e1dc
fffff880`09b43d48  fffff880`0126e000 SYMDS64
fffff880`09b43d50  fffff880`012cc044 SYMDS64+0x5e044
fffff880`09b43d58  fffff880`0126e000 SYMDS64
fffff880`09b43d60  fffff880`012cd8c8 SYMDS64+0x5f8c8
fffff880`09b43d68  fffff880`012f3000 SYMEFA64
fffff880`09b43d70  fffff880`013ae20c SYMEFA64+0xbb20c
fffff880`09b43d80  fffff880`012bb58c SYMDS64+0x4d58c
By using the lmvm command we get more information about the drivers:

4: kd> lmvm SYMDS64
start             end                 module name
fffff880`0126e000 fffff880`012df000   SYMDS64  T (no symbols)           
    Loaded symbol image file: SYMDS64.SYS
    Image path: \SystemRoot\system32\Drivers\SEP\0C01044D\0191.105\x64\SYMDS64.SYS
    Image name: SYMDS64.SYS
    Timestamp:        Fri Apr 29 01:42:29 2011 (4DB9ED55)

4: kd> lmvm SYMEFA64
start             end                 module name
fffff880`012f3000 fffff880`013dc000   SYMEFA64 T (no symbols)           
    Loaded symbol image file: SYMEFA64.SYS
    Image path: \SystemRoot\system32\Drivers\SEP\0C01044D\0191.105\x64\SYMEFA64.SYS
    Image name: SYMEFA64.SYS
    Timestamp:        Wed Feb 22 19:39:48 2012 (4F452864)
We can see that they are very old!
These two drivers are a part of Symantec Endpoint Protection.
Start Menu\Programs\Symantec Endpoint Protection
Remove Symantec Endpoint Protection.
Install Microsoft Security Essentials instead.

Tip   Tip
If you're encountering problems with removing SEP visit the link below.

Other Bugchecks are associated with with lnssatt.exe.
C:\program files (x86)\gfi\languard 11 agent\lnssatt.exe
  • Remove GFI LANgaurd (for troubleshooting purposes).
Update your Intel(R) 82579LM Gigabit Network Connection driver.
4: kd> lmvm e1c62x64
start             end                 module name
fffff880`0420c000 fffff880`0425c000   e1c62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Thu Oct 28 18:42:28 2010 (4CC999E4)
>Intel Update<

My System SpecsSystem Spec

 BSOD occuring daily - bccode 1e; also IE crashing many times a day

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