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Windows 7: Need help with a friend's machine...

24 Aug 2013   #1

Windows 7 Home Premium 64 bit
Need help with a friend's machine...

... I'm helping a friend look at a problem he's been having with his machine. He says it's been randomly dying on him recently. I tried to use Blue Screen View and it suggested a problem with ntoskrnl.exe, but I'm afraid that's as far as I'm technically able to go. I've attached the info from the SF Diagnostic tool here... Thanks in advance for your help.

My System SpecsSystem Spec
24 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Hi Bhudie,

Your logs show Kaspersky to be contributing to your BSOD issues:

start             end                 module name
fffff880`033de000 fffff880`033e8000   klim6    
fffff880`04250000 fffff880`0427d000   kneps 
Please remove Kaspersky: Service articles

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan

Also your Intel(R) 82579V Gigabit Network Connection driver is causing issues:

fffff880`0f657000 fffff880`0f6d8000   e1c62x64
See if there is an updated driver available using the Intel Driver Update Utility:

My System SpecsSystem Spec

 Need help with a friend's machine...

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