Not doing anything specific, error 0x000000A

exor41n · 24 Aug 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E6F66BDB-D06F-46D9-A574-889A44911C98}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E6F66BDB-D06F-46D9-A574-889A44911C98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1325255555-207638284-2458288588</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7693</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130204000000.000000+000</Date></BIOS><HWID>DBD80A00018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1312013
Installation ID: 004096156970319296268920026324991226590280827582826646
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/24/2013 1:21:18 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:11:2013 11:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAAABAABAAEAAAACAAAAAgABAAEAHKL0ZtqMgApU8hAz9likDoqb/lUMMN6RdjI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			AMD   		POWERNOW
  IVRS			AMD  		RD890S
  SLIC			ACRSYS		ACRPRDCT

I got a bsod with the following code:
0x000000A (0xFFFFEA8010ABA2F0, 0x0000000000000002, 0x0000000000000000, 0xFFFFF8000312AC5F)

Northernsoul55 · 24 Aug 2013

Hi,

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

https://www.sevenforums.com/crashes-d...tructions.html

Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

exor41n · 24 Aug 2013

So should I just wait until the next crash then post the crash to you again?

Northernsoul55 · 24 Aug 2013

If you have experienced a crash already, then just run the SF tool and post up the logs.

cheers

Dave

exor41n · 24 Aug 2013

Think I did this correctly, tell me if I have not.

Northernsoul55 · 24 Aug 2013

You did :)

From your logs:

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {ffffea8010aba2f0, 2, 0, fffff8000312ac5f}
Probably caused by : memory_corruption ( nt!MiIdentifyPfn+23f )

Your logs show Ati video driver related issues:

Code:

start             end                 module name
fffff880`05609000 fffff880`0617c000   atikmdag

Code:

Faulting Driver: atikmdag.sys
Refers to: Ati video drivers
Dated: Fri Mar 29 02:27:04 2013

See if this is a newer version:

AMD Radeon
Or AMD Driver Autodetect:

AMD Driver Autodetect

Test your memory:

Try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip

Run these tests overnight, pay particular attention to #3 in tutorial if errors occur

Post back any results

cheers

Dave

exor41n · 24 Aug 2013

Wow, okay. My ATI drivers are up to date, just re-installed then in case. Going to do the Ram test now

Northernsoul55 · 24 Aug 2013

I forgot to add, when you install the ATI drivers, install the driver only.

If you have CCC installed (Catalyst control centre) then uninstall.

If memtest passes OK, and you still experience issues with the re-installed ATI drivers,
then try

Rolling Back the driver to the previous version.

If the issues still remain, I would suggest trying the GPU in your free PCI-E x16
slot on the motherboard.

If you crash again post up the new logs.

Cheers

Dave

exor41n · 24 Aug 2013

Hey I ran a memtest and got these results, I don't know what they mean could you help me?

Northernsoul55 · 24 Aug 2013

Hi,

It means that one or more than one RAM module/s has failed. You need to swap them out as in
the tutorial in order to determine which module has failed and to test the slots:

Follow: Section 3 Part 3: If You Have Errors

Cheers

Dave