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Windows 7: Got BSOD when system restore

24 Aug 2013   #1
KEI

Windows 7 Ultimate x86
 
 
Got BSOD when system restore

So when I system restore using a restore point I made manually then after it finish I restart then that's when the BSOD appear. I tried using system restore in safe mode but the restore points are gone and I can't use restore points too. Please I need help! I follow this > Blue Screen of Death (BSOD) Posting Instructions but when I run the SF_Diagnostic_Tool.exe there's no folder appearing in the desktop, I'm currently in safe mode and this information all I had:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8D2630C2
BCP3: 80786680
BCP4: 80786260
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\082413-25796-01.dmp
C:\Users\userX\AppData\Local\Temp\WER-32796-0.sysdata.xml

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I'll try using the SF_Diagnostic_Tool.exe but I don't what's the problem, there's no folder showing up.


My System SpecsSystem Spec
.
25 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi KEI,

Please navigate to:

C:\Windows\Minidump and post up the .dmp files located in that folder.

cheers

Dave
My System SpecsSystem Spec
Reply

 Got BSOD when system restore




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