BSOD although most of time PC just freezes (looping sound) or resets

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  1. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD although most of time PC just freezes (looping sound) or resets


    This happens several times a day, most of the times the PC resets, sometimes it freezes with looping sound or I get a BSOD, lately after logging on to win 7 after a BSOD it sometimes says PCI express stopped working.

    Things that usually lead to this problem: torrenting (utorrent or torch) will reset after a random time, when I leave it on over night it always resets, I have to use safe mode when torrenting, and even then albeit rarely I have witnessed some resets.

    Trying to play Dota 2 (always resets on title screen), does happen in other games like League of Legends (once per match usually), Diablo 3 and Wow (once or twice a day).

    Sometimes it will happen as soon as I login to win 7, or while browsing.

    I have taken the PC to the store where I bought it to get it fixed and twice they said they tested everything and found nothing wrong with it.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Code:
    ===============================================================================
    Common Platform Error Record @ fffffa80043be038
    -------------------------------------------------------------------------------
    Record Id     : 01cea0165042258e
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 8/23/2013 17:44:09 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80043be0b8
    Section       @ fffffa80043be148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x0010/0x0407
    Device Id     :
      VenId:DevId : 8086:d138
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x03
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa80043be17c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa80043be1b8
      Uncorrectable Error Status    : 00014000 ur ecrc mtlp rof UC ca CTO fcp ptlp sd dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00002000 ADV rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 0000000e ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 4a000001 01000004 00180040 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    VenId:DevId : 8086:d138 means Core Processor PCI Express Root Port 1.

    I am guessing it has something to do with the NVIDIA GeForce GTS 450.

    No code has to be inserted here.

    If you change it to another port, does it do the same thing?
      My Computer


  3. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    If by port you mean slot, my motherboard only has 1 PCIe slot. If not, I don't know how to change it.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Then we need to find alternative ways to troubleshoot.

    The display driver, the latest version is known to be buggy. Install the 314.22 WHQL only.

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of the PSU.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    At the same time, plan to update the BIOS, as it is old.
    Code:
    BiosVersion = WBIBX10J.86A.0122.2009.0802.2219
    BiosReleaseDate = 08/02/2009
    The updates to Version: 0336 are available at https://downloadcenter.intel.com/Det...P55WB&lang=eng
    This download record provides three options for updating the BIOS of the Intel® Desktop Board DP55WB. You only need to download one.

    Important: If your board's AA# is E64798-208 or later, you must use BIOS version 0319 or later. Earlier BIOS versions will not work.
       Warning
    BIOS update is risky. If you are not sure about what you are going to do, better you take help of somebody knowing about it or a technician.

    Whatever you will do is at your own risk.


    Let us know the results.
      My Computer


  5. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    The PSU calculator result: Recommended
    PSU Wattage:
    * my PSU is 500 w.

    No overclocking.

    Going to test the rest of the stuff now.

    I was actually using the Nvidia sound driver, so I'm going to have to install it again.

    Installed new BIOS and uploaded speccy ss, pc was on since yesterday but I was only torrenting and browsing, should I send another after 2 hours of gaming?

    I did the stress test with fullscreen 1920 x 1200 2x AA, didn't see any artifacts, after a few minutes the temperature leveled out at 78o C so I stopped the test.

    I did everything you listed.
    Last edited by thiagota; 25 Aug 2013 at 10:46.
      My Computer


  6. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Just now in the middle of a League of Legends match the PC turned off and the system alarm started beeping, when this happened a few times a month ago, I reconnected the ram and GPU cables, but this time I just turned it off and on again.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Here is the info we need.

    Attachment 283170

    Its hot. Hot beyond the critical level. So it may cause the issue that you are facing. We need to try to reduce the temperature there.

    Dismantle the computer. Clean the inside, carefully. Clean everything including all the fan grills and air vents so that it can blow the hot air out easily. When re-seating, apply new thermal paste to the CPU.



    When all is done, let us see another speccy screenshot; and let us know if the issue is continuing or not.

    Also, the PSU is not enough for your case IMHO. I would suggest you to get a bigger one, say 650 watts at least.
      My Computer


  8. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    I'm going to take it to the shop to get a new 650 w PSU and clean/change the thermal paste, I'll post the ss then, probably going to take about 2 weeks to get it back.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    As you are not opting for any warranty servicing, it will take two hours at a maximum :)
      My Computer


  10. Posts : 21
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    Just got my pc back, got a 750w PSU and had it cleaned and replaced the thermal paste, CPU temperature is still over 70o C while browsing within a few minutes of turning it on. The screenshot is from 30 mins of regular use.

    Update: after 1 hour of use it turned off and started beeping...last temperature I saw was 96o C.

    What should I do now?
    Last edited by thiagota; 04 Sep 2013 at 17:22.
      My Computer


 
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