BSOD in class, using Chrome

Jimmy Wu · 26 Aug 2013

A BSOD occurred during class today while we were using a program (see https://learningcatalytics.com/class_sessions) for answering quiz questions. The only thing I had on was Chrome and a few tabs. Why did this happen? For me, BSODs have been occurring more frequently this month.

Arc · 26 Aug 2013

Hello Jimmy Wu.

The BSODs are caused by Intel Graphics driver.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 406f8, fffff880107ce289}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1ca289 )

Followup: MachineOwner
---------

And the driver is somehow old.

Code:

fffff880`10604000 fffff880`11414000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Mar 20 05:01:54 2012 (4F67C1EA)
    CheckSum:         00E13247
    ImageSize:        00E10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Let us know the results.