BSOD After opening laptop when left running. 0x000004f

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  1. timchya
    Posts : 12
    Windows 7/8
    Thread Starter
       New #11

    Okay, finished running device verifier and got my BSOD. Want me to upload it as well?
      My Computer
    Quote Quote

  3. YoYo155
    Posts : 3,056
    Windows 10
       New #12

    Yes do upload the new dumps please.
      My Computer
    Quote Quote

  4. timchya
    Posts : 12
    Windows 7/8
    Thread Starter
       New #13

    Just attached the dump file.
      My Computer
    Quote Quote

  6. YoYo155
    Posts : 3,056
    Windows 10
       New #14

    The dump is the same as other ones.

    1. Enable the Guest Account and see if the problem persist.
    2. If it does upload the new dump.





       Note
    If the above steps do not help in mitigating the the problem update your BIOS

       Tip
    Connect the laptop to the AC-adapter and do not disconnect it until the procedure is done.

       Warning
    Flashing the BIOS is a risky procedure, any interruption will render the PC useless!
    Continue at your own risk.


    Download the latest BIOS version 1.18.

      My Computer
    Quote Quote

  7. Pauly
    Posts : 2,573
    Win7 Ultimate X64
       New #15

    Aaargh just lost an entire post refreshing screen f***

    Long story short dump reports csrss error Client/Server Runtime Subsystem - Wikipedia, the free encyclopedia which makes sense as thats the user mode area of windows
    Dump not loading properly so may not be reliable, csrss is core part of windows and you passed sfc scan ???

    Can you clarify
    Post 3 says
    There is a completely fresh install of Windows 7 on this HDD

    Post 7 says
    this happened AFTER an SSD swap and new image of Win 7 was loaded onto the PC

    did you perform clean install or reimage old drive to new
      My Computer
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  8. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #16

    Hi

    Your BIOS has updates, currently at version 1.18

    Second you have the below entry in the system logs

    Event[2832]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-26T09:58:11.145
    Event ID: 7026
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: YMCA-Lap
    Description:
    The following boot-start or system-start driver(s) failed to load:
    cdrom
    Follow this Kb to fix this issue



    One you do the above Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look
      My Computer
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  10. timchya
    Posts : 12
    Windows 7/8
    Thread Starter
       New #17

    Hey guys,

    sorry I was away yesterday afternoon with a client.

    I just got bluescreened again in guest mode. I've attached the dump file to this post.

    @Pauly - I installed a new SSD and installed a fresh copy of Windows 7, sorry for not being clear.

    @centaur78 - Uploading the .arn autoruns file in this post as well. Will follow the instructions in the kb afterwards. EDIT: Misread your post! This autorun is from before playing with any of those settings. I'll get right on it, woops.
      My Computer
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  11. timchya
    Posts : 12
    Windows 7/8
    Thread Starter
       New #18

    Hey guys, posting with an updated dump file as well as autoruns file. I updated the BIOS to 1.18 and followed the instructions in the KB listed by centaur to fix the cd issue that was there. Still getting BSOD. Anyhow, autoruns and dump after the fact.
      My Computer
    Quote Quote

  12. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #19

    Unckeck the below items from the respective tab of Autoruns

    Under "LOGON"
    1. HotKeysCmds
    2. IgfxTray
    3. Persistence
    4. Adobe ARM
    5. BCSSync
    6. Internet Explorer (Delete this Entry)
    7. Sidebar (Delete this Entry)


    Under "SCHEDULED TASKS"
    1. \Adobe Flash Player Updater
    2. \ISM-UpdateService-e57b59e7-5862-4250-9ce0-76fb411dc0d2
    3. \ISM-UpdateService-e57b59e7-5862-4250-9ce0-76fb411dc0d2
    4. \Microsoft\Windows\NetTrace\GatherNetworkInfo
    5. \Microsoft\Windows\Windows Media Sharing\UpdateLibrary


    Under "SERVICES"
    1. AdobeARMservice
    2. AdobeFlashPlayerUpdateSvc
    3. cphs
    4. WMPNetworkSvc


    Once this is done, restart the system and let me know if it BSOD.
      My Computer
    Quote Quote

  13. timchya
    Posts : 12
    Windows 7/8
    Thread Starter
       New #20

    Just did, still BSOD.
      My Computer
    Quote Quote

 
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