BSOD with Qualcomm WLAN(?) - BCCode d1, 4a

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  1. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #51

    Neither MalwareBytes or Microsoft Security Essential came up with anything.

    Edit: So, it just crashed and is not able to initialize the disk for a crash dump.

    The technical information is as follows:

    It gave a SYSTEM_SERVICE_EXCEPTION

    "Technical information:

    *** STOP: 0x0000003B (0x000000000C0000005, 0xFFFFF960001463AA, 0xFFFFF8800865DF80, 0x0000000000000000)

    *** win32k.sys - Address FFFFF960001463AA base at FFFFF96000080000, DateStamp 51aeb1a7."

    Edit: Attached is latest logs.
      My Computer


  2. Posts : 3,056
    Windows 10
       #52

    OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
    are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
    for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

    And I don't believe that RAM is involved your dumps were somewhat consistent up until now.
      My Computer


  3. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #53

    YoYo155 said:
    OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
    are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
    for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

    And I don't believe that RAM is involved your dumps were somewhat consistent up until now.
    I removed the GPU from the system and uninstalled the drivers prior to running those two scans that you required. After the scans, it crashed again. The latest log is that case.
      My Computer


  4. Posts : 3,056
    Windows 10
       #54

    Well that last crash is related to your integrated graphics.

    Code:
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001463aa, Address of the instruction which caused the bugcheck
    Arg3: fffff8800865df80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Code:
    fffff880`0865d798  fffff880`0494a3f5 igdkmd64+0x1003f5
    fffff880`0865d7a8  fffff880`0494a3f5 igdkmd64+0x1003f5
    fffff880`0865d7b8  fffff880`048b447f igdkmd64+0x6a47f
    fffff880`0865d898  fffff880`0485cb35 igdkmd64+0x12b35
    fffff880`0865d8a8  fffff880`048b6e41 igdkmd64+0x6ce41
    fffff880`0865d958  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
    fffff880`0865d998  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
    fffff880`0865da08  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
    fffff880`0865da98  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
    fffff880`0865dae8  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25
    fffff880`0865daf8  fffff880`04d88127 dxgmms1!VidSchiInterlockedInsertTailList+0x47
    fffff880`0865db48  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
    fffff880`0865dc18  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
    fffff880`0865dc48  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
    fffff880`0865dc88  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
    fffff880`0865dcf8  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
    fffff880`0865dd58  fffff880`04ce93d5 dxgkrnl!DXGCONTEXT::SubmitPresentHistoryToken+0x425
    fffff880`0865e0c8  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
    fffff880`0865e118  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25
    There is a BIOS update, please perform it.


    Attachment 284787
       Warning
    Flashing the BIOS is a risky procedure which when performed incorrectly will run the motherboard unusable.
    If you're unsure on how to perform the flashing of the BIOS have a technician perform it for you.
    Regardless, performing at you own risk.
      My Computer


  5. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #55

    And BIOS is now updated. How likely is it that the computer issues were a result of not having that set of stability fixes pushed?

    Edit: Apparently, not likely. Latest crash log is here.
      My Computer


  6. Posts : 3,056
    Windows 10
       #56

    It's the iGPU again.

    Code:
    fffff880`0633d730  fffff880`041550b0 igdkmd64+0x10c0b0
    fffff880`0633d748  fffff880`0416a2b7 igdkmd64+0x1212b7
    fffff880`0633d768  fffff880`0414e7c8 igdkmd64+0x1057c8
    fffff880`0633d788  fffff880`041492d4 igdkmd64+0x1002d4
    fffff880`0633d798  fffff880`041493f5 igdkmd64+0x1003f5
    fffff880`0633d7a8  fffff880`041493f5 igdkmd64+0x1003f5
    fffff880`0633d7b8  fffff880`040b347f igdkmd64+0x6a47f
    fffff880`0633d7d8  fffff880`0414ee50 igdkmd64+0x105e50
    fffff880`0633d7e8  fffff880`040b42dc igdkmd64+0x6b2dc
    fffff880`0633d848  fffff880`041492d4 igdkmd64+0x1002d4
    You use:
    Code:
    Driver Version    9.18.10.3165
    Download:

    Code:
             Driver Version 9.18.10.3111 
    Attachment 284840


    Let us know :) .
      My Computer


  7. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #57

    Hrm. I had updated to that newer version via the Intel utility this last set of attempts, prior to installing the video card. I'm going to leave my computer operating over the workday, but would it perhaps be worthwhile to attempt reinstalling the video card, since this appears to have been an underlying issue?

    Assuming that this is now stable, of course.
      My Computer


  8. Posts : 3,056
    Windows 10
       #58

    You stated that intel updated utility never completed.
    asura8 said:
    So. An update is in order.

    Attempted to run the Intel Driver Utility, but it never completed.



    One thing at a time please, let's get the machine completely stable then add piece by piece
    that will make the procedure much clearer to diagnose.

    Quick note;
    Do you have a spare machine (not the new 87 chipset) you can test the RAM on?
      My Computer


  9. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #59

    That Intel Driver Update was prior to the reinstall. As stated during the reinstall process, I ran Intel Driver Update, it was able to detect the software, so I ran the update on that. It might be worth noting that it gives no product detection on the chipset, but claims it is valid. Perhaps the graphics update is not tuned to the Z87 chipset yet?

    I do not have a spare computer on which to test the RAM.
      My Computer


  10. Posts : 46
    Windows 7 Ultimate x64
    Thread Starter
       #60

    And it crashed while left online during the day looping Youtube videos.

    Dump is attached.
      My Computer


 
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