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Windows 7: BSOD after waking from sleep

29 Aug 2013   #11
YoYo155

Windows 10
 
 

Did you uninstall the software as suggested?

Code:
Use !analyze -v to get detailed debugging information.

BugCheck A, {88, 2, 1, fffff8000306e626}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : tdx.sys ( tdx!TdxTdiDispatchInternalDeviceControl+36d )
Code:
Use !analyze -v to get detailed debugging information.

BugCheck A, {88, 2, 1, fffff800030a1626}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : tdx.sys ( tdx!TdxTdiDispatchInternalDeviceControl+36d )
Runing Tasks:

Code:
wrsa.exe    c:\program files\webroot\wrsa.exe 
wrsa.exe    c:\program files\webroot\wrsa.exe



My System SpecsSystem Spec
.
29 Aug 2013   #12
bcd127

Windows 7 64-bit
 
 

Hmm. Now that i think about it. I did a reinstall of the webroot software instead of removing it. I figured it was just corrupt. But. I've noticed, it only happens while I am at school. And at school, I have to use the "guest" wifi. (long story short, the student one doesnt work) I thought maybe that it was a battery issue, but at home, there is no problem at all. But on the first start up at school, BSOD! Also, I have realized the first time it happen was actually during the first day of school. Is there any possible way the BSOD is caused by a reaction my antivirus is having with the school wifi? I will continue to do testing and post back with results. And by the way, Thank you very much for the help you have given me. It has been a huge help! and i will certainly uninstall it this time.
My System SpecsSystem Spec
29 Aug 2013   #13
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by bcd127 View Post
Hmm. Now that i think about it. I did a reinstall of the webroot software instead of removing it. I figured it was just corrupt. But. I've noticed, it only happens while I am at school. And at school, I have to use the "guest" wifi. (long story short, the student one doesnt work) I thought maybe that it was a battery issue, but at home, there is no problem at all. But on the first start up at school, BSOD! Also, I have realized the first time it happen was actually during the first day of school. Is there any possible way the BSOD is caused by a reaction my antivirus is having with the school wifi? I will continue to do testing and post back with results. And by the way, Thank you very much for the help you have given me. It has been a huge help! and i will certainly uninstall it this time.
Yes the software is probably bugging out when it detects its connected to an insecure
network and initiates a protocol which in turn calls a buggy driver which leads to the bugcheck.
I still recommend removing it entirely as of now it is more trouble than good.
Do post back with results :) .
My System SpecsSystem Spec
.

03 Sep 2013   #14
bcd127

Windows 7 64-bit
 
 

I was finally able to confirm that the BSOD was caused by webroot reacting to the school's internet. Thank you so much for all the help you gave me. Not once have I received such great help anywhere other than here. Again, thank you. This will now be marked as solved!
My System SpecsSystem Spec
03 Sep 2013   #15
YoYo155

Windows 10
 
 

You're welcome, it's my pleasure :) .
Thank you for updating with a confirmation.
My System SpecsSystem Spec
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 BSOD after waking from sleep




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