Consistent BSOD after about 2 mins of comp use

element110 · 27 Aug 2013

Been having BSOD issues for some time, but haven't had time to get around to fixing. Have read the instructions to report dmp files here, hoping I did everything correctly.

Computer runs fine in safe mode, but BSOD returns every time I boot up normal. Usually after about 5 mins of use. No drivers identified on blue screen, in fact it locks up during crash dump.

Any help greatly appreciated. Willing to wipe comp clean and reinstall everything if necessary. Also prepared to scrap comp and purchase new.

Working with Acer Aspire 5734z-4836, approx 3-4 yrs old.

Thanks!

koolkat77 · 27 Aug 2013

McAfee is a frequent cause of BSOD's. I see that you have MSE already installed. So please remove McAfee.

Code:

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

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Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

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Reduce the start-up items, Antivirus software is basically whats required.

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Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
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Make scans with these tools -

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Upload a screenshot using:

CrystalDiskInfo For how to upload a screenshot or file, read here

Test your Hard Drive(s) by running:

Hard Drive Diagnostic Procedure

Let us know the results.

element110 · 01 Sep 2013

thanks for the list of stuff koolkat.

i did get a BSOD after reboot following the Disk Check step, but since finishing all the scans, i've been running for 2 days without any BSOD.

fingers crossed for the moment, will let you know if there's any relapse.

thanks again for the service you all provide. much appreciated.

element110

koolkat77 · 01 Sep 2013

You're welcome & I'm glad to help :)