Blue Screen of Death with IRQL_not_less_or_equal

squigglewiggle · 28 Aug 2013

Hi,

I've got a laptop I've been using for about 6 months now (Dell Alienware m15x) running Windows 7. Haven't installed any new stuff lately with exception of a new external hard drive. However, recently I've been getting blue screens of death with the above error message, abruptly, even when the laptop is not doing anything. Attached is a photo of the blue screen.

I've tried various things but according to basic googling the problem may be with a video drive. Can anyone help? I have logs of the crash but I'm not sure how to read them and they're XML and DMP files. Have uploaded in a zip.

Thanks lots!

Arc · 28 Aug 2013

Hello squigglewiggle.

You have supplied a solitary crash dump only, where we expect and suggest to post it following the Blue Screen of Death (BSOD) Posting Instructions.

Based on your supplied data, the BSOD is caused by Intel Wireless WiFi Link Driver.

Code:

BugCheck A, {0, 2, 0, fffff80003002477}

*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )

Followup: MachineOwner
---------

And the driver is really old.

Code:

fffff880`0581e000 fffff880`05d59000   netw5v64 T (no symbols)           
    Loaded symbol image file: netw5v64.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
    Image name: netw5v64.sys
    Timestamp:        Thu Mar 26 21:51:24 2009 (49CBAB84)
    CheckSum:         00533DE3
    ImageSize:        0053B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from https://downloadcenter.intel.com/Default.aspx

Let us know the results.

squigglewiggle · 01 Sep 2013

Hi Arc,

I'm so sorry about posting in the wrong forum! Thanks for moving my thread.

I've followed your instructions and updated the driver. Thought they usually update automagically but oh well. Anyway, I'm 24 hours in and so far no crashes. Fingers crossed! Will mark this thread as solved if another 24 hours passes without another BSOD.

Thanks again! You were an awesome help!

Arc · 01 Sep 2013

You are welcome mate :)
Let us know for any further issue :)

squigglewiggle · 03 Sep 2013

K guys, been a further 48h since updating the drivers and no crashes since then.

Marking this thread as solved. thanks all!

Arc · 03 Sep 2013

You are welcome mate, on behalf of all of us :)