Windows 7: BSOD - hal.dll, ntoskrnl.exe, pci.sys - When playing Saints Row 4

shockmaniac · 29 Aug 2013

Hi

I get BSOD and random freeze when playing Saints Row 4

Anyone know what might be wrong?

Arc · 29 Aug 2013

Hello shockmaniac. You are having PCI Express Error.

Code:

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa8003fb4958
Section       @ fffffa8003fb49e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340a
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8003fb4a1c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa8003fb4a58
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

VenId:DevId : 8086:340a means 5520/5500/X58 I/O Hub PCI Express Root Port 3. Here it contaiins the GPU, NVIDIA GeForce GTX 570

ITEM	VALUE
I/O-port 0x000003C0-0x000003DF	NVIDIA GeForce GTX 570
I/O-port 0x000003C0-0x000003DF	Intel(R)-PCI Express-rodport 3 til 5520/5500/X58 I/O-hub - 340A

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Also Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the CPU.
Hardware - Stress Test With Prime95

Upload a snapshot Using Speccy.

Download and install Speccy.
File> Save snapshot.
Save it on desktop.
Zip it and upload it following following Screenshots and Files - Upload and Post in Seven Forums .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of the PSU too.

shockmaniac · 29 Aug 2013

Hi Arc

Thanks for the help looking at the dump file.

I've just done a stresstest of the GPU for 5 minutes. The temp maxed at 85 degress.
Yesterday I did Memtest because I thought It was the ram, but no errors found.

I have a Corsair 850W PSU and according to the calculator you linked I shall have 538W.

Attachment 283728

Attachment 283729

Arc · 29 Aug 2013

How many passes of memtest you ran?

Temps are good, so the PSU is. If the GPU runs good under stress, then it is also good.

Do the CPU stress test too, as suggested.

If all goes good, then we have to consider the PCIe port as failing itself. Can you use the GPU in another port?

shockmaniac · 29 Aug 2013

I ran the memtest 6 times yesterday.

Doing CPU test atm. 100 % CPU load and 62 degress.

Will try and move the GPU to another socket when done with CPU test.

Arc · 29 Aug 2013

Quote: Originally Posted by shockmaniac

I ran the memtest 6 times yesterday.

Doing CPU test atm. 100 % CPU load and 62 degress.

Will try and move the GPU to another socket when done with CPU test.

What is the program you used to rum memtest?

shockmaniac · 29 Aug 2013

Memtest86.

Just change the slot of the GPU and played Saints Row 4 for 1 hour with no crash. Might have a dead pci-slot :)

Tomorrow I'm gonna play some more and see how that goes. So far so good

Thanks for the help so far Arc

Arc · 30 Aug 2013

Memtest is not to run 6 or so times. It is to be counted by number of passes. The sufficient run is about 8 complete passes. It may take 6 to 8 hours to complete it.

But it sounds good that the other PCIe port works fine. Let us know about your advancements. :)