error code 0x0000001E when i start up my computer


  1. Posts : 4
    windows 7 home premium 64bit
       #1

    error code 0x0000001E when i start up my computer


    I cant seem to figure out what is causing the error I updated all the drives rebooted my laptop to its original state and I still having the same issue also if I manage to start up my computer random sounds play in the background with no windows open it starts automatically even if I touch nothing and let it boot up fully
    Last edited by donandres86; 29 Aug 2013 at 11:02.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please follow the tutorial fully:
      My Computer


  3. Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       #3

    I am sorry I hope I was able to do it right this time thanks
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    No antivirus software?

    ------------------------
    Make scans with these tools -

    ------------------------
    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
    ------------------------
    Additional Tests:
    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to Part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.


    ------------------------
    Let us know the results.
    Code:
    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED    
    Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffffa80051d93ef, 0, fffa003c}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d3d )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa80051d93ef, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 00000000fffa003c, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc7100
    GetUlongFromAddress: unable to read from fffff80002cc71c0
     0000000000000000 Nonpaged pool
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    +0
    fffffa80`051d93ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch]
    
    BUGCHECK_STR:  0x1E_c0000005_R
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  mscorsvw.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff880031dc490 -- (.trap 0xfffff880031dc490)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80067525a0
    rdx=00000000fffa0000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffffa80051d93ef rsp=fffff880031dc620 rbp=fffff80002c352d8
     r8=fffffa80082e8b10  r9=00000000ffffffff r10=fffffa8008a128b0
    r11=fffffa8002442b50 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    fffffa80`051d93ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch] ds:00000000`fffa003c=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002ae2db8 to fffff80002a981c0
    
    STACK_TEXT:  
    fffff880`031dbc08 fffff800`02ae2db8 : 00000000`0000001e ffffffff`c0000005 fffffa80`051d93ef 00000000`00000000 : nt!KeBugCheckEx
    fffff880`031dbc10 fffff800`02a97842 : fffff880`031dc3e8 fffff880`031dc940 fffff880`031dc490 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x48d3d
    fffff880`031dc2b0 fffff800`02a963ba : 00000000`00000000 00000000`fffa003c fffff8a0`00001800 fffff880`031dc940 : nt!KiExceptionDispatch+0xc2
    fffff880`031dc490 fffffa80`051d93ef : fffff800`02c352d8 fffff880`031dc6a0 fffffa80`051db400 fffffa80`051dc3d0 : nt!KiPageFault+0x23a
    fffff880`031dc620 fffff800`02c352d8 : fffff880`031dc6a0 fffffa80`051db400 fffffa80`051dc3d0 00000000`00000000 : 0xfffffa80`051d93ef
    fffff880`031dc628 fffff880`031dc6a0 : fffffa80`051db400 fffffa80`051dc3d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
    fffff880`031dc630 fffffa80`051db400 : fffffa80`051dc3d0 00000000`00000000 00000000`00000000 fffff880`031dc700 : 0xfffff880`031dc6a0
    fffff880`031dc638 fffffa80`051dc3d0 : 00000000`00000000 00000000`00000000 fffff880`031dc700 00000000`00000002 : 0xfffffa80`051db400
    fffff880`031dc640 00000000`00000000 : 00000000`00000000 fffff880`031dc700 00000000`00000002 00000000`00100000 : 0xfffffa80`051dc3d0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+48d3d
    fffff800`02ae2db8 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+48d3d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f76721c
    
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d
    
    BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       #5

    Is it possible to run these test in safe mode because I can not start my computer normal with out is shutting down and if it does start up it is only for a few minutes preventing me from running any programs I do have a anti virus witch my Internet provider has given me (Verizon mcafee antivirus) any and all scans I use find nothing wrong since I rebooted my computer I need to update everything which is close to impossible to do since it shuts down on me every time before it is finished
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Norton..is a frequent cause of bsods. I would remove it (to test) and replace with MSE.
    Perform a clean boot after that and tell us if you're able to log in to normal mode.

    Priority:
    • Uninstalling Norton.
    • Clean start-up.
    • Installing MSE and scanning with the rest of the online scanners.
    • Rest of the steps if the problem persists.
      My Computer


  7. Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       #7

    thank you so much for the help I ran the programs and found a few things wrong and now my computer seems to running fine again thank you for everything
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    You're welcome.
    Do keep us posted.
      My Computer


 

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