BSOD while using INternet Explorer


  1. maddog65
    Posts : 22
    Windows 7 Home Premuum 64bit
       New #1

    BSOD while using INternet Explorer


    I am having a random Blue Screen (actually screen goes black) while using IE10)
    Below is the info from after the reboot.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8007CAF4E0
    BCP2: FFFFF8800613AF60
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I have tried to add the .dmp file and a .xml file associated with this but I keep getting I don't have permission to open when I try to zip it up before attaching to the forum.
    Any help would be great.

    Thanks
      My Computer
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  3. YoYo155
    Posts : 3,056
    Windows 10
       New #2

    This is not the correct section for this topic, if you wish to manually upload the dumps you need to copy them from the minidump folder to adifferent location on the before you try to zip them.
    It is much more recommended to use the SFDT with the Grab all option for BSOD analysis.

      My Computer
    Quote Quote

 

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