bccode 109 a long with pxhlpa64.sys error

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  1. Posts : 12
    windows 7 64 bit home premium
       #1

    bccode 109 a long with pxhlpa64.sys error


    I have been having blue screen stop crash for months. After reading current posts I think I found the problem. I had to delete the file pxhlpa64.sys. The system has not crashed since I removed this file but I can not use the cd/dvd. I tried updating the driver but that did not help. After the updated driver is installed I still get the blue screen. What can I do so I can use the cd/dvd?

    I was getting the BCCode 109 a long with the pxhlpa64.sys error.

    Thanks for your help,

    Rodney
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please follow the tutorial fully so we can analyse the dumps for you:
      My Computer


  3. Posts : 12
    windows 7 64 bit home premium
    Thread Starter
       #3

    I think the file uploaded..

    Rodney
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Well done on removing PxHlpa64.sys Sonic CD/DVD driver (used by many different CD/DVD programs) it was outdated and hence caused the BSOD with verifier enabled.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {228, fffff880019aaf74, fffff9801b5cae10, 0}
    
    *** WARNING: Unable to verify timestamp for PxHlpa64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
    Probably caused by : PxHlpa64.sys ( PxHlpa64+2f74 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0xc9_228
    
    DRIVER_VERIFIER_IO_VIOLATION_TYPE:  228
    
    FAULTING_IP: 
    PxHlpa64+2f74
    fffff880`019aaf74 49894818        mov     qword ptr [r8+18h],rcx
    
    FOLLOWUP_IP: 
    PxHlpa64+2f74
    fffff880`019aaf74 49894818        mov     qword ptr [r8+18h],rcx
    
    IRP_ADDRESS:  fffff9801b5cae10
    
    DEVICE_OBJECT: fffffa8008fa3030
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff8000355e4ec to fffff800030d0b80
    
    STACK_COMMAND:  .bugcheck ; kb
    
    SYMBOL_NAME:  PxHlpa64+2f74
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: PxHlpa64
    
    IMAGE_NAME:  PxHlpa64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a416253
    
    FAILURE_BUCKET_ID:  X64_0xc9_228_VRF_PxHlpa64+2f74
    
    BUCKET_ID:  X64_0xc9_228_VRF_PxHlpa64+2f74
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`019a8000 fffff880`019b3e00   PxHlpa64 T (no symbols)           
        Loaded symbol image file: PxHlpa64.sys
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Wed Jun 24 05:16:35 2009 (4A416253)
        CheckSum:         000111B7
        ImageSize:        0000BE00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ------------------------
    Reduce the start-up items, Antivirus software is basically whats required.

    ------------------------
    Norton is a frequent cause of BSOD's. I would recommend you uninstall it for the time being and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Make scans with these tools -

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here

    Hardware Checks:
    ------------------------
    Upload a screenshot using:

    Test your Hard Drive(s) by running:

    ------------------------
    Test and Diagnose RAM Issues with Memtest86+:

       Tip

    • Pay close attention to Part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.


    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

    • For how to upload a screenshot or file, read here

    Post back with results
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a039d89c0eb512, b3b7465eee8b8468, fffff80003198ca0, 1}
    
    Probably caused by : memory_corruption ( nt!MiAllocateLowMemory+0 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_STRUCTURE_CORRUPTION (109)
    This bugcheck is generated when the kernel detects that critical kernel code or
    data have been corrupted. There are generally three causes for a corruption:
    1) A driver has inadvertently or deliberately modified critical kernel code
     or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
    2) A developer attempted to set a normal kernel breakpoint using a kernel
     debugger that was not attached when the system was booted. Normal breakpoints,
     "bp", can only be set if the debugger is attached at boot time. Hardware
     breakpoints, "ba", can be set at any time.
    3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
    Arguments:
    Arg1: a3a039d89c0eb512, Reserved
    Arg2: b3b7465eee8b8468, Reserved
    Arg3: fffff80003198ca0, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
    	0 : A generic data region
    	1 : Modification of a function or .pdata
    	2 : A processor IDT
    	3 : A processor GDT
    	4 : Type 1 process list corruption
    	5 : Type 2 process list corruption
    	6 : Debug routine modification
    	7 : Critical MSR modification
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nt!MiAllocateLowMemory+0
    fffff800`03198ca0 4c894c2420      mov     qword ptr [rsp+20h],r9
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x109
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`039855d8 00000000`00000000 : 00000000`00000109 a3a039d8`9c0eb512 b3b7465e`ee8b8468 fffff800`03198ca0 : nt!KeBugCheckEx
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiAllocateLowMemory+0
    fffff800`03198ca0 4c894c2420      mov     qword ptr [rsp+20h],r9
    
    SYMBOL_NAME:  nt!MiAllocateLowMemory+0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  51db806a
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x109_1_nt!MiAllocateLowMemory+0
    
    BUCKET_ID:  X64_0x109_1_nt!MiAllocateLowMemory+0
    
    Followup: MachineOwner
    ---------
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a039d89b991516, b3b7465eee15e46c, fffff80003199190, 1}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_STRUCTURE_CORRUPTION (109)
    This bugcheck is generated when the kernel detects that critical kernel code or
    data have been corrupted. There are generally three causes for a corruption:
    1) A driver has inadvertently or deliberately modified critical kernel code
     or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
    2) A developer attempted to set a normal kernel breakpoint using a kernel
     debugger that was not attached when the system was booted. Normal breakpoints,
     "bp", can only be set if the debugger is attached at boot time. Hardware
     breakpoints, "ba", can be set at any time.
    3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
    Arguments:
    Arg1: a3a039d89b991516, Reserved
    Arg2: b3b7465eee15e46c, Reserved
    Arg3: fffff80003199190, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
    	0 : A generic data region
    	1 : Modification of a function or .pdata
    	2 : A processor IDT
    	3 : A processor GDT
    	4 : Type 1 process list corruption
    	5 : Type 2 process list corruption
    	6 : Debug routine modification
    	7 : Critical MSR modification
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nt!IopGetPhysicalMemoryBlock+0
    fffff800`03199190 48895c2410      mov     qword ptr [rsp+10h],rbx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0x109
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`039625d8 00000000`00000000 : 00000000`00000109 a3a039d8`9b991516 b3b7465e`ee15e46c fffff800`03199190 : nt!KeBugCheckEx
    
    
    STACK_COMMAND:  kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
        fffff80003199275 - nt!IopGetPhysicalMemoryBlock+e5
    	[ f8:fa ]
    1 error : !nt (fffff80003199275)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    Followup: memory_corruption
    ---------
      My Computer


  5. Posts : 12
    windows 7 64 bit home premium
    Thread Starter
       #5

    I have done all the memory,hard drive test and the SFC/scannow and no errors were found. The system still has not had a blue screen crash since I deleted that pxhlpa64.sys. But what can I do to get the cd/dvr drive running again?

    Thanks,

    Rodney
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I've requested for more help with that.
    I hope you have disabled verifier.
      My Computer


  7. Posts : 12
    windows 7 64 bit home premium
    Thread Starter
       #7

    Yes I disabled verifier.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Have a look through this thread:
    Pxhlpa64.sys event log error - help please

    maxie said:
    Hi there Read the Link below it is from an old thread

    Pxhlpa64.sys event log error - help please
      My Computer


  9. Posts : 12
    windows 7 64 bit home premium
    Thread Starter
       #9

    I have read that thread before, it has not helped me. I downloaded Microsoft fix it says:

    Your cd/dvd class filter was not recognized.
    Remove upper and lower class filters in the registry and it will fix the problem.

    I have not let it do it yet. Should I?

    Rodney
      My Computer

  10.    #10

    Code:
    0: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`019a8000 fffff880`019b3e00   PxHlpa64 T (no symbols)           
        Loaded symbol image file: PxHlpa64.sys
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Wed Jun 24 00:16:35 2009 (4A416253)
        CheckSum:         000111B7
        ImageSize:        0000BE00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That driver does cause problems, do you have or did have any of these programs installed:

    RecordNow!
    ESSSONIC
    Sonic RecordNow!/Sonic_PrimoSDK
    Dell Media Experience
    Pioneer RecordNow DX
    Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
    Microsoft Plus! Digital Media/Digital Image Suite
    Corel Photo Album
    HP RecordNow/DigitalMedia Archive
    IBM RecordNow!
    Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
    Adobe Photoshop Lightroom
    Yahoo! Music Jukebox or Roxio
    Napster Burn Engine
    1CLICK DivxToDVD
    OLYMPUS muvee theaterPack
    by Sonic Solutions (Sonic.net | Broadband ISP, Phone, TV & Hosting - DSL, Fusion, FlexLink Ethernet & T1) or VERITAS Software, Inc (Storage Management & High Availability: Resilient Private Cloud |Symantec).
    Have you removed Norton as requested?

    Remove:

    Code:
    Start Menu\Programs\Dell
    Start Menu\Programs\Dell\Dell Software & Utilities
    Start Menu\Programs\Dell\My Dell    
    Start Menu\Programs\Dell Webcam   
    Start Menu\Programs\Dell Webcam\Live! Cam Avatar Creator
    This Dell bloatware which can slow down and corrupt your system, please remove all these programs, if you do not use them.

    When you say you can't use CD/DVD, what do you mean? Play DVDs?
      My Computer


 
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