BSOD when I press any key

Turono · 31 Aug 2013

When I get to my desktop it is fine but as soon as I press any key on my keyboard my computer blue screens. I'm trying to write as little as possible because I have to use the onscreen keyboard. It started happening after I installed razer comms. I've uninstalled it since but my computer still blue screens.

edit: Here's the details of the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800523D954
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082813-15568-01.dmp
C:\Users\User\AppData\Local\Temp\WER-50076-0.sysdata.xml

koolkat77 · 31 Aug 2013

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Turono · 01 Sep 2013

Here's the files.

koolkat77 · 01 Sep 2013

Code:

Start Menu\Programs\Webroot SecureAnywhere	Public:Start Menu\Programs\Webroot SecureAnywhere	Public	
Start Menu\Programs\Webroot SecureAnywhere\Tools	Public:Start Menu\Programs\Webroot SecureAnywhere\Tools	Public

Please uninstall the software above for testing purpose.
------------------------
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

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Reduce the start-up items, Antivirus software is basically whats required.

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Update this driver to its latest: Driver Reference Table - iusb3xhc.sys

Code:

0: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05094000 fffff880`05158000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Thu Jan 05 17:54:45 2012 (4F058F85)
    CheckSum:         000C5CCE
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
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Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+

Tip

Pay close attention to Part 3 of the tutorial "If you have errors"
Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Let us know the results.