BSOD while installing Star Citizen IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe

Robenger · 31 Aug 2013

I have come here quite often to figure out problems, but this the first time I've needed to create a profile to seek help.

As the title states this issue has only happened while Star Citizen is updating and applying patches. I've recreated the issue twice. I ran sfc /scannow three times which none of them detected any errors. I also have ran memtest a few months back for several passes which also detected zero errors. I have ran Intel burn test for over 10 passes without issue. I have ran chkdsk multiple times on both my ssd where my os resides and my raid for storage without errors.

I believe I have all the necessary files within the zip both the dumps and texts files. Any assistance will be appreciated.

Russ

koolkat77 · 31 Aug 2013

There seems to be a problem with your Windows activation. Please post this report:

Activation Issue Posting Instructions

Code:

Host Name:                 CEREALKILLER-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Cereal Killer
Registered Organization:   
Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/9/2012, 11:40:39 PM
System Boot Time:          8/31/2013, 2:11:32 PM
System Manufacturer:       To Be Filled By O.E.M.
System Model:              To Be Filled By O.E.M.
System Type:               x64-based PC

Robenger · 31 Aug 2013

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {3477560D-F0D5-4EAF-A674-E1CD59904918}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3477560D-F0D5-4EAF-A674-E1CD59904918}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1327120378-2208804911-3091187496</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20130116000000.000000+000</Date></BIOS><HWID>DC453107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1622012
Installation ID: 020176705571935444155436433411778071950640223954089635
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/31/2013 8:07:57 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PAAAAAIAAgABAAIAAgADAAAAAwABAAEAhFEmUay0dxZ0xMK/eK6wmkxl2Cyy+4qbSjo7YRDgzC3rJ5Zj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
AAFT ALASKA OEMAAFT
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I
SLIC _ASUS_ Notebook

Robenger · 31 Aug 2013

double post

Golden · 31 Aug 2013

Robenger said:

ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
AAFT ALASKA OEMAAFT
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I
SLIC _ASUS_ Notebook

I would recommend investing in a genuine Windows 7 installation - its not possible for an ASUS OEM to report as genuine on a retail system such as yours, unless an activation crack has been employed.

The files used to generate this crack could be the cause of the issues, or mask the cause of the problems, so the best course of action is formatting and reinstalling genuine Windows 7.

Robenger · 31 Aug 2013

I didn't build this myself. A friend did for me so it doesn't surprise me that he used a cracked os. However, are you sure that is the issue? I can fix the os issue, but I just want to be sure thats whats at fault.

Golden · 31 Aug 2013

Unfortunately its not possible to tell with any certainty until we can be sure the cracks aren't the issue.