New PC BSOD while playing games

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  1. Posts : 34
    Win 7 Home Premium 64bit
       #1

    New PC BSOD while playing games


    Hello all, my son recently ordered a pc from Cyberpower PC (all his friends have them and haven't had problems). Anyways, a little background is in order. We first got the PC about 2 months ago, had it running for about 24 hours (straight) when we experienced our first of many BSODs. They started pointing towards drivers or memory. ran the windows mem test and didn't find anything, so we gave memtest86 a whirl and it too found nothing. Sent the pc back, they changed all 16 gigs of RAM and sent it back. Guess what...still happened...tech support said try taking out the video card and run the games with the onboard video. Still got the BSOD. Back again it goes and they replace the motherboard and ship it back. Works for a few days then we get yet another BSOD...this time I had my son leave it up for me to research. The techs had a beta version of NVIDIA drivers installed. I uninstall them and go with the most recent released drivers (non beta). These BSOD happen mostly when he plays League of Legends, or Saints Row 4. World of Tanks seems to run ok, along with Diablo 3.
    My most recent tech support call suggestion is to run it yet again without the vid card (tech guy seems to think vid card memory might be the culprit).

    If I did it correctly I attached the Blue screen view txt file.

    I am almost at the point of getting a full refund but figured to give you fine folks a chance to help.

    The pc specs are
    I7-4770 3.50GHz
    16 gigs RAM
    1 TB HD
    Nvidia GTX 660 Ti
    Win 7 Home Premium 64


    thanks in advance

    Tim
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    Hello tosc7506, Welcome to SF

    Please post following Blue Screen of Death (BSOD) Posting Instructions
    It will point you to a tool to run on your machine that will grab all the files and info we need to analyse your problem

    The error code in your text file indicates 0xA which can have quite a general cause so cant say much without the files
      My Computer


  3. Posts : 34
    Win 7 Home Premium 64bit
    Thread Starter
       #3

    ok, sorry about that.....here it is.
      My Computer


  4. Posts : 2,573
    Win7 Ultimate X64
       #4

    Only one dump file ?? a few more would be handy
      My Computer


  5. Posts : 34
    Win 7 Home Premium 64bit
    Thread Starter
       #5

    Ok, I'll have him focus on the games where it crashes.
      My Computer


  6. Posts : 2,573
    Win7 Ultimate X64
       #6

    If it has blue screened many times there should be many dumps in the C:\Windows\Minidump folder
    Unless you have run a cleaning tool like Ccleaner which will empty the contents of that folder
      My Computer


  7. Posts : 34
    Win 7 Home Premium 64bit
    Thread Starter
       #7

    here's the latest 2
      My Computer


  8. Posts : 34
    Win 7 Home Premium 64bit
    Thread Starter
       #8

    and another just now
      My Computer


  9. Posts : 34
    Win 7 Home Premium 64bit
    Thread Starter
       #9

    yet another...a little different this time
      My Computer

  10.    #10

    There appears to be a file missing, did you use the Grab All option with the SF_Diagnostic Tool?
      My Computer


 
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