Windows 7: BSOD playing Dota 2, error 0x000000116

itshard2decide · 01 Sep 2013

thanks in advance for your help!

koolkat77 · 02 Sep 2013

Avast! is a frequent cause of BSOD's. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

Follow this-

Quote: Originally Posted by Arc

Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c1b1010, fffff880061c5700, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8ed700 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c1b1010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880061c5700, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8ed700
fffff880`061c5700 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02b10a48 fffff880`04741054 : 00000000`00000116 fffffa80`0c1b1010 fffff880`061c5700 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02b10a50 fffff880`04714867 : fffff880`061c5700 fffffa80`09cab000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02b10a90 fffff880`04740e63 : fffffa80`ffffd84d 00000000`00000000 fffffa80`0c1b1010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02b10b40 fffff880`0583803d : fffffa80`09fa8250 00000000`00000080 00000000`00000000 fffffa80`09c9f410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02b10bc0 fffff800`03318bae : 00000000`01c38480 fffffa80`09cc5060 fffffa80`05a8b840 fffffa80`09cc5060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02b10c00 fffff800`0306b8c6 : fffff800`031f5e80 fffffa80`09cc5060 fffff800`03203cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02b10c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8ed700
fffff880`061c5700 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8ed700

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51c41788

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`058d8000 fffff880`063bd000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 15:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Quote:

Test your Hardware for Stability and Heat Problems with Prime95:
Stress Test With Prime95
How to Stress Test a Video Card with Furmark:
Video Card - Stress Test with Furmark
Test your CPU Stability with IntelBurnTest:
CPU - Stress Test Using IntelBurnTest

Quote:

When Furmark fails - there are still several possibilities.
The most common ones -

- Faulty Graphics Card

- Underpowered/Faulty PSU (what is your PSU? Brand? Model?)

- Faulty RAM (this is unlikely as you say the Prime95 Blend test and Memtest didn't show errors?)

- Faulty Motherboard (unlikely - as it's been replaced)

- Faulty CPU (very unlikely - anyway, Prime95 passed)