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Windows 7: BSOD issue - PC randomly shuts down

16 Sep 2013   #11

Windows 7 Home Premium x64

Hello Arc,

Wasn't sure which ones to upload so Attachment 286139Driverview file is attached.


My System SpecsSystem Spec
17 Sep 2013   #12

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Yes, it is Ralink.
Driver Name       : netr28x.sys
Address           : 00000000`04420000
End Address       : 00000000`0451E000
Size              : 0x000fe000
Load Count        : 1
Index             : 84
File Type         : Network Driver
Description       : Ralink 802.11 Wireless Adapter Driver
Version           :
Company           : Ralink Technology, Corp.
Product Name      : Ralink 802.11n Wireless Adapters
Modified Date     : 11/08/2010 04:40:06
Created Date      : 29/03/2012 12:43:36
Filename          : C:\Windows\system32\DRIVERS\netr28x.sys
File Attributes   : A
Service Name      : netr28x
Service Display Name: Ralink 802.11n Extensible Wireless Driver
Digital Signature : 
So you have to get it from MediaTek - Downloads Windows

Match your device model with the first column, and get it accordingly.
My System SpecsSystem Spec
04 Oct 2013   #13

Windows 7 Home Premium x64

Hello Arc,

PC seemed fine the last few weeks; now coming back from holiday I am experiencing another Blue Screen error. Please see attached files:

Attachment 288381

Attachment 288382

Attachment 288383
My System SpecsSystem Spec

04 Oct 2013   #14

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

This BSOD is caused by Intel(R) 82579V Gigabit Network Connection driver.
BugCheck 19, {20, fffffa800791aa30, fffffa800791ab50, 41200a3}

*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by : e1c62x64.sys ( e1c62x64+1bec2 )

Followup: MachineOwner
You need to update it. I am failing to find it in Packard Bell's site .... an alternative source I found is Intel(R) 82579V Gigabit Network Connection Driver Download for Windows XP, Vista, 7, 8 .

Your installed version is I am suggesting you to take version

If you can search it in Packard Bell's site, get it.

Let us know the results.
My System SpecsSystem Spec
05 Oct 2013   #15

Windows 7 Home Premium x64

Hello again Arc,

Downloaded the connection driver as advised. Nevertheless, I have just experienced another Blue Screen issue!

Attachment 288500

Attachment 288501

Attachment 288502
My System SpecsSystem Spec
06 Oct 2013   #16

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

This time it is blaming the Ralink network driver, again.
fffff880`08f17a78  fffff880`044ffdb2Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Its strange that all the network elements are failing here. So it may be something else that we are not thinking.

Scan the system for possible virus infection with the following programs.
Also Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If Both the virus scans and memtest are free from errors, go for a Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
13 Oct 2013   #17

Windows 7 Home Premium x64

Hello again Arc,

Had recently generated Windows Bit Defender startup CD to do an all systems check - it initially found a virus which it removes since then the PC has been fine. Again today, another issue. :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFF80000003
BCP2: FFFFF80002EC79D0
BCP3: FFFFF880096A74F8
BCP4: FFFFF880096A6D50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

Attachment 289654

Attachment 289655

Am wondering if the issue is generally to do with drivers... A no. of online links when they do initial scans suggest there are outdated drivers, but these sites all want me to pay 30-40 dollars to install an exe file to update them. Visited the Packard Bell website, but it seems the drivers already on my PC are newer than the ones on the site, so it appears they don't regularly update their own stuff which is ridiculous. Do these pay sites actually update all the drivers or is their an alternative elsewhere online?? When this whole problem started 2 months ago I had a reinstall done so I am pretty loathe to have to go through all that again... It's just so frustrating - I have owned pcs for years and I have never experienced anything like this...
My System SpecsSystem Spec
14 Oct 2013   #18

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

My apologies mate. We most of all the BSOD analysts are ATM failing to debug crash dumps, due to some issues with the microsoft symbol server.

As the dumps are not showing the output properly, we cannot analyze it and read it.

Hope you will understand the situation.
My System SpecsSystem Spec

 BSOD issue - PC randomly shuts down

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