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Windows 7: BSOD "DRIVER_POWER_STATE_FAILURE ntoskrnl.exe" hrlp

04 Sep 2013   #1

windows 7 64 bit

I have had this computer for about a month and I am not sure what is happening but sometimes when i shut down or restart my computer, it doesn't do that but leaves open a BSOD until I manually shut off my laptop. I heard it is a problem with the drivers on my computer but i do not know how to find the solution. I would greatly appreciate anyone's help right now as I do not want my computer to break.

My System SpecsSystem Spec
04 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Please remove Norton with its removal tool. It contributes in bsods. Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Make scans with these tools -------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC drivers.: Driver Reference Table - Rt64win7.sys
To perform a clean install of a driver, follow this tutorial:
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`06ed4000 fffff880`06f3e000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Jan 26 19:34:03 2011 (4D4022CB)
    CheckSum:         0006AFBB
    ImageSize:        0006A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80046a4060, fffff80000b9c3d8, fffffa800ac95310}

Probably caused by : pci.sys

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80046a4060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800ac95310, The blocked IRP

Debugging Details:


IMAGE_NAME:  pci.sys



FAULTING_MODULE: fffff88000fb6000 pci







fffff800`00b9c388 fffff800`02f348c2 : 00000000`0000009f 00000000`00000003 fffffa80`046a4060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02ecf85c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02ecf6f6 : fffffa80`03ce2148 fffffa80`03ce2148 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02ecf5de : 00000065`59db2bd2 fffff800`00b9cb18 00000000`002a93d9 fffff800`03043da8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02ecf3c7 : 00000015`ba0543c5 00000015`002a93d9 00000015`ba0543a7 00000000`000000d9 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ebc88a : fffff800`0303fe80 fffff800`0304dcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys

Followup: MachineOwner

0: kd> !irp fffffa800ac95310
Irp is active with 4 stacks 3 is current (= 0xfffffa800ac95470)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa80077bc050 00000000 fffff80003111200-fffffa80066b32c0 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80066b32c0    

			Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
04 Sep 2013   #3

windows 7 64 bit

Thank you very much for posting. I have done the first part of the instructions but the driver that has not been updated is at its latest. Also i have been trying to find the update online but I am not too sure which one is the correct one. If you could help on that one I would appreciate that too.
My System SpecsSystem Spec

04 Sep 2013   #4

Windows 10

jdoer1980, Download the driver from the link below, make sure you select to correct version
highlighted in the capture.
Attachment 284591
My System SpecsSystem Spec


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