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Windows 7: bsod bad_pool_caller on HP Windows 7 i3 (i think "_caller")

05 Sep 2013   #1

windows 7 Home Premium 64-bit
bsod bad_pool_caller on HP Windows 7 i3 (i think "_caller")

just got the bsod with bad_pool_caller at the top

My System SpecsSystem Spec
06 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: fffffa800b728010, Address of the block of pool being deallocated

Debugging Details:

GetUlongFromAddress: unable to read from fffff80002e2ea38
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

POOL_ADDRESS:  fffffa800b728010 Nonpaged pool






LAST_CONTROL_TRANSFER:  from fffff80002dbbbe9 to fffff80002c88b80

fffff880`059d5b28 fffff800`02dbbbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`00000000 : nt!KeBugCheckEx
fffff880`059d5b30 fffff880`0180beb8 : 00000000`0000012d 00000000`00000000 fffffa80`04ce4008 00000000`00000000 : nt!ExDeferredFreePool+0x1201
fffff880`059d5be0 fffff880`0180d609 : fffffa80`0b728010 00000000`00000000 fffffa80`08026078 00000000`00000000 : fltmgr!ExFreeToPagedLookasideList+0x28
fffff880`059d5c10 fffff880`0180e6d6 : fffffa80`0b728010 00000000`0000012d fffffa80`04ce4008 00000000`00000000 : fltmgr!DoFreeContextMemory+0x79
fffff880`059d5c40 fffff880`01dbc80a : fffffa80`04ce4178 00000000`00000000 00000000`00000000 fffffa80`08026010 : fltmgr!DoFreeContext+0x86
fffff880`059d5c70 fffffa80`04ce4178 : 00000000`00000000 00000000`00000000 fffffa80`08026010 fffff880`03bd3180 : SYMEFA64+0xeb80a
fffff880`059d5c78 00000000`00000000 : 00000000`00000000 fffffa80`08026010 fffff880`03bd3180 00000000`00000702 : 0xfffffa80`04ce4178


fffff880`01dbc80a ??              ???



FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  X64_0xc2_7_SYMEFA64+eb80a

BUCKET_ID:  X64_0xc2_7_SYMEFA64+eb80a

Followup: MachineOwner
Caused by Norton/Symanted. Please remove it.
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
My System SpecsSystem Spec

 bsod bad_pool_caller on HP Windows 7 i3 (i think "_caller")

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