BSOD on Lenovo W530 after ejecting from Docking Station


  1. Posts : 4
    Windows 7 64 bit
       #1

    BSOD on Lenovo W530 after ejecting from Docking Station


    Hi,

    I am experiencing BSOD around a minute or so after ejecting from my docking station. Would love any pointers on where to start troubleshooting.

    Please find the dump file attached.

    Thanks,
    David.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    egg beater said:
    Hi,

    I am experiencing BSOD around a minute or so after ejecting from my docking station. Would love any pointers on where to start troubleshooting.

    Please find the dump file attached.

    Thanks,
    David.
    I like riddles :) .
    Just kidding please follow.

      My Computer


  3. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #3

    Well, after that false start, I'm guessing you are leaning towards user error! :)

    Trying again.. thanks!
      My Computer


  4. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #4

    Using Who Crashed I see the following:

    On Wed 4/09/2013 6:58:18 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\090413-8408-01.dmp
    This was probably caused by the following module: wdf01000.sys (Wdf01000+0x60A8B)
    Bugcheck code: 0x1000007E (0xFFFFFFFF80000003, 0xFFFFF800032BB990, 0xFFFFF880037CBCC8, 0xFFFFF880037CB520)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\wdf01000.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Kernel Mode Driver Framework Runtime
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
      My Computer


  5. Posts : 3,056
    Windows 10
       #5

    Sorry for the late reply.

    The predominant driver in the crashes belongs to Cisco Security Agent Rule Engine:

    Code:
    fffff880`037cb198  fffff880`01837738 csacentr+0x37738
    fffff880`037cb1a8  fffff880`018361d6 csacentr+0x361d6
    fffff880`037cb1b8  fffff880`0182e360 csacentr+0x2e360
    fffff880`037cb1d8  fffff880`01832a56 csacentr+0x32a56
    fffff880`037cb208  fffff880`0182e4bb csacentr+0x2e4bb
    fffff880`037cb238  fffff880`018361d6 csacentr+0x361d6
    fffff880`037cb248  fffff880`0182e360 csacentr+0x2e360
    fffff880`037cb268  fffff880`0183206e csacentr+0x3206e
    fffff880`037cb288  fffff880`01831674 csacentr+0x31674
    fffff880`037cb2b8  fffff880`01831ba4 csacentr+0x31ba4
    fffff880`037cb2f8  fffff880`0183489d csacentr+0x3489d
    fffff880`037cb338  fffff880`018316ee csacentr+0x316ee
    fffff880`037cb398  fffff880`0181c0c7 csacentr+0x1c0c7
    Code:
    csacenter    Cisco Security Agent Rule Engine    c:\windows\system32\drivers\csacentr.sys
    Code:
    lmvm csacentr
    start             end                 module name
    fffff880`01800000 fffff880`01860000   csacentr T (no symbols)           
        Loaded symbol image file: csacentr.sys
        Image path: \SystemRoot\system32\drivers\csacentr.sys
        Image name: csacentr.sys
        Timestamp:        Wed May 26 17:05:01 2010 (4BFD2A8D)
        CheckSum:         00058AAF
        ImageSize:        00060000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The driver is very old.

    Is this a company laptop?
    Code:
    OS Name:                   Microsoft Windows 7 Enterprise 
    Registered Owner:          Cisco
    Registered Organization:   Cisco
    If it is it is best you take this information to your IT department.


    McAfee had a part in the crashes as well.

    Code:
    lmvm mfehidk
    start             end                 module name
    fffff880`0110a000 fffff880`011a9f80   mfehidk  T (no symbols)           
        Loaded symbol image file: mfehidk.sys
        Image path: \SystemRoot\system32\drivers\mfehidk.sys
        Image name: mfehidk.sys
        Timestamp:        Sun Jun 17 03:46:40 2012 (4FDD28F0)
        CheckSum:         000A6743
        ImageSize:        0009FF80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  6. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #6

    Thank you very much! I will follow this and let you know..
      My Computer


 

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