HD Tune Pro Causes BSOD 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8


  1. Posts : 8
    Windows 7 64 bit
       #1

    HD Tune Pro Causes BSOD 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8


    When runnning HD Tune Pro, a BSOD pops up creating a dump which "whocrashed" analyzed as :
    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sat 8/31/2013 8:19:23 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003102BF4, 0xFFFFF8800A9DE630, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    I recently re-installed windows on my system, and it worked fine before. Now it causes blue screen of death.
    System Spec :
    computer name: TE56
    windows version: Windows 7 , 6.1, build: 7600
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 17170419712 total
    VM: 2147352576, free: 1982869504
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #3

    SF Diagnostic Tool Data V
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup program before you upload another zip.
      My Computer


  5. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #5

    Second run of Diagnostic Tool.
    The crash dump file exists, the program was run as administrator and produced similar files as before hand(No errors occured, and the program stated that dump files were copied.. And with no example of what contents the folder
    I do not not know if the program is detecting the dump file, but if it still does not show up in the zip again, then a complimentary copy of the original dump file is included...
    Since "Blue Screen of Death (BSOD) Posting Instructions" were followed multiple times with this same resulting zip file.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Set the crash dump to minidump as per my earlier post, wait for another BSOD, and then follow the BSOD posting instructions.
      My Computer


 

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