BSOD (bad_poll_header) preventing startup on Lenovo G570

ilyo · 11 Sep 2013

Hi folks,

I'm currently trying to ressurect my mother's win 7 laptop from a BSOD which is preventing startup.

Whilst I'm reasonably tech savvy (Ex S/W Developer) I'm a Mac owner myself and not really used a Windows machine for the past 10 years so I'm struggling somewhat to get anywhere.

Machine specs (as far as I can gather from her original Amazon purchase):
Lenovo G570 15.6-inch Laptop
Intel Celeron B815 1.6GHz
4GB RAM
320GB HDD
Windows 7 Home Premium 64-bit

From what mum's told me, the machine was working normally yesterday (10th) and failed to start this morning.

On booting, ever time it fails with a BSOD reporting a BAD_POOL_HEADER and an error code of 0x00000019

So far, I've tried:
Startup Repair can't..
System restore back to the last saved restore point (Automatic update 2 weeks ago)
It will start in safe mode, and I've tried disabling pretty much all the startup items but still no luck.

That's about the limit of my trial & error noodlings so far. I'd appreciate any pointers on my next options.

Cheers,

Rich

koolkat77 · 11 Sep 2013

Welcome to the forum,

Code:

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Sep 12 03:16:47.772 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.990
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:50:09.692 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:16.910
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:39:51.724 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:16.941
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:29:28.632 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.849
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:00:43.538 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.756
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

It seems that AVG is the cause of your BSOD's. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Follow this:

Arc said:

Get rid of intel rapid storage.

Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "Disc Drives" by clicking on the triangle in front of it.
Select one item under it, right click, uninstall.
Continue the process for all items under "Disc Drives"
Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

------------------------
Reduce the start-up items, Antivirus software is basically whats required.

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Let us know the results.

ilyo · 12 Sep 2013

Fantastic. I've been through all of the above and everything seems to be working again now.

You guys rock - thanks so much for the advice.

I now have a very happy mum again, and she's just telling all her friends on the phone how I'm 'such a good boy for sorting out her computer'… Ha ha, I'm 44!...

koolkat77 · 12 Sep 2013

Awesome :) great news.. Please post if you have further issues.

I'm turning 21 tomorrow

Arc · 12 Sep 2013

koolkat77 said:

Awesome :) great news.. Please post if you have further issues.

I'm turning 21 tomorrow

Within less than two hours .... actually :)